Amsterdam Airport Schiphol is expected to welcome a record number of travellers this summer, so it pays to be well prepared to avoid potential delays. Schiphol and our airline partners will do all we can to make your experience as safe and comfortable as possible. You can also prepare yourself using the tips and information below.
Prepare for your journey
Smart packing starts at home
Important travel information
Get help instantly with Schiphol Assist
We are here to help answer all your questions by WhatsApp, Facebook and Twitter.
How busy is Schiphol?
Find out what time you should arrive at Schiphol and more
Frequently asked questions
Why is it so busy at Schiphol?
During the upcoming holiday periods, many more people pass through Schiphol than usual. This is because more people are choosing to fly, and more often. Many airlines are using larger aircraft to serve Schiphol in order to meet the increased demand for tickets. This means that more travellers come to the airport at the same time, which may cause longer queues. We take special measures during busy periods to ease the pressure, and have more staff on hand to help you. We always do all we can to ensure that you reach your departure gate quickly, comfortably and safely.
Are you flying via Schiphol in the May holiday period? This is what you need to know!
What time should I plan to be at Schiphol to catch my flight?
That varies from flight to flight. Always check your airline’s website for the latest advice. As a rule, you should check in at least two hours in advance for European flights and three hours beforehand when travelling to an intercontinental destination. Please check the situation on the roads or railways and be prepared to adjust your journey if there are delays before you leave home.
How do I prepare for travelling with children?
If you are travelling with minors, you will indeed have to take a number of additional things into consideration. On the page Travel with children you can read more about the extra rules and regulations that you have to take into account during your preparation.
Why did I still have to queue, even though I arrived at Schiphol on time?
We always do our very best to ensure that you reach your departure gate quickly, comfortably and safely. But queues are unavoidable when there are a lot of travellers at the airport at the same time. During peak periods, we deploy extra staff to keep things moving. We never relax our rules at Security because safety is always our first priority. We appreciate your understanding for any delays that may be caused. You can also prepare for the security check and pack your hand baggage efficiently in order to save time.
Where do I park to pick up or drop-off travellers?
When bringing or collecting travellers by car, follow the Parking (‘Parkeren’) signs to the P1 Short-term Car Park. From there, it’s 3-6 minutes’ walk to Departures and Arrivals. You can also drop off departing travellers directly in front of the check-in area (follow the ‘Vertrek'/'Wegbrengen’ signs), but you are not allowed to park or wait there.
Can I take my pet with me on the plane?
That depends upon your airline. Some do allow small pets (cats, dogs, etc.) in the cabin, others do not. If they are permitted, there are limits on the size and weight of the animal and rules for the dimensions of its carrier. Please check with your airline for its policy and regulations.
Read more about travelling with pets.
Do I always need to bring my passport when travelling abroad?
If you have a valid passport, we strongly advise you to bring it when travelling through Schiphol. Whatever your destination, you will almost certainly be required to carry valid ID there. In some cases, this does not necessarily have to be a passport. When travelling within the Schengen zone, you can also use an official national identity card. A valid passport is required elsewhere.
Your airline will also check your passport or identity card against the details on your ticket, to confirm that you are the registered traveller.