How to contact Schiphol We are here to help

Would you like to contact Schiphol because you have a question, feedback or complaint? You can reach us in various ways. Please find our contact details and social media channels below.

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Submit a compliment or complaint

Please send us your complaint, compliment or suggestion using our online complaints form. We will endeavour to answer it as soon as possible.

Frequently Asked Questions

Why is it so busy at Schiphol?

Many more people will pass through Schiphol than usual during the upcoming holiday periods. This is because more people choose to fly and more often. Many airlines are using larger planes to serve Schiphol in order to meet the increased demand for tickets. This means that more travellers come to the airport at the same time, which may cause longer queues. We take special measures during busy periods to ease the pressure, and have more staff on hand to help you. We always do all we can to ensure that you reach your departure gate quickly, comfortably and safely.

If you are you flying through Schiphol during the summer holiday period, please click here for more information.

When should I plan to arrive at the airport?

How long you should plan to arrive at the airport before your flight, depends on where you are going. Please check your airline's website for up-to-date advice and your check-in desk’s opening time. We normally advise 2 hours in advance for European flights, and 3 hours for intercontinental flights. You should also find out whether there are traffic jams, road or rail works and adjust your journey to Schiphol accordingly.

Read more about travelling to Schiphol.

Where do I park to pick up or drop-off travellers?

When bringing or collecting travellers by car, follow the Parking (‘Parkeren’) signs to the P1 Short-term Car Park. From there, it’s 3-6 minutes’ walk to Departures and Arrivals. You can also drop off departing travellers directly in front of the check-in area (follow the ‘Vertrek'/'Wegbrengen’ signs), but you are not allowed to park or wait there.

Where can I find departure and arrival times?

On Schiphol.nl, you will find a useful overview of departing and arriving flights. This list can also be found in the free Schiphol app.

Do I always need to bring my passport when travelling abroad?

If you have a valid passport, we strongly advise you to bring it when travelling through Schiphol. Whatever your destination, you will almost certainly be required to carry valid ID there. In some cases, this does not necessarily have to be a passport. When travelling within the Schengen zone, you can also use an official national identity card. A valid passport is required elsewhere.

Your airline will also check your passport or identity card against the details on your ticket, to confirm that you are the registered traveller.

Address for parking at the airport

Address Headquarters

Royal Schiphol Group

Schipholgebouw
Evert van de Beekstraat 202
1118 CP Schiphol

Postal address

Amsterdam Airport Schiphol
PO Box 7501
1118 ZG Schiphol

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