Departures: Assistance for departures from Schiphol

Do you need assistance at the airport? Please directly indicate this when booking your ticket or trip. Your airline or travel agency will pass this information on to us. Follow the steps below to make sure everything is arranged.

1. Making an appointment

This will ensure that someone will be waiting for you when you arrive at Schiphol

2. Be on time

Only then can we guarantee that you will be provided with timely assistance and that you will be able to board first.

3. Arrival at the airport

Information about parking and travel by train

4. In the Schiphol terminal and check-in

The passenger assistant can help with your check-in if necessary

5. Assistance to the plane

Security and passport check and transport

6. To the gate

Eat, drink, shop and transport to the gate