Arrivals Assistance for arrivals at Schiphol

If you need assistance at the airport, please let your airline know at the time of booking your flight ticket. We recommend that you inform the airline at least 48 hours in advance, otherwise you may face a longer waiting time of up to 45 minutes. Other passengers who have booked assistance in advance have priority. For more information on waiting times at Schiphol, please see our quality standard.

1. Arrival at Schiphol

Our passenger assistants will be waiting for you as soon as the aircraft doors open

2. Going to the terminal

When arriving on Schiphol

3. In the terminal building

What to expect.

4. Transportation from the airport

Car parking and special transport