Privium FAQ: Everything you need to know about Privium

You can become a Privium member in just five steps. Then, you’ll start enjoying various privileges while travelling through Schiphol.

1. Choose the Privium membership that suits you best and enter your email address.
2. If you already have a My Schiphol account, we will ask you to log in so that we can already fill in some details for you. If you do not have a My Schiphol account, you will be taken straight to the enrolment form.
3. Fill in the (rest of the) enrolment form and make an appointment to create your Privium card.
4. You will receive a confirmation email within a few minutes. Keep an eye on your spam folder, just in case.
5. Activate your Privium card in the Privium ClubLounge Departures. During your appointment, we will create your Privium card with your passport details and unique iris pattern. The Privium card is then ready for use and your membership starts immediately.

No, you can become a Privium member at any time, regardless of which airline you travel with, how often you fly or whether you travel economy, business or first class.

Yes, if you hold a valid passport or ID card from a European Union country, Liechtenstein, Norway, Switzerland or Iceland, you can become a Privium member.

If you have asylum seeker or refugee status, unfortunately you cannot become a member due to regulations issued by the Royal Military Police. You cannot become a Privium member with a residency permit, either.

Perhaps the email ended up in your spam folder. If not, please contact us, we will be happy to help you.

You can apply for a Partner subscription in My Schiphol on the landing page under the ‘Membership’ tab. Check here for more information and the conditions of Partner membership.

If you wish to reactivate within two years and you still have your Privium card, in many cases we can reactivate your card remotely. In accordance with privacy rules and the terms and conditions, we are only allowed to keep your data for a maximum of two years after cancellation. So, once this period has passed, you will need to reapply via the regular process. Please contact us, we will be happy to help you.

Unfortunately, at the moment you cannot.

You can as long as you hold a passport from a European Union country, Liechtenstein, Switzerland, Norway or Iceland.

No, unfortunately you cannot apply for Privium membership with these.

During your appointment in the Privium ClubLounge Departures, we will create your Privium card, including a scan of your iris for fast border passage. Your card will then be ready for use immediately and your membership will take effect at that time.

You must be present in person. To have your Privium card ready for use immediately, please bring your valid passport or European ID card. A driving licence will not suffice as identification.

If your partner comes to activate his or her (Privium Partner) membership, you must also be present as a principal member. Your partner must also bring a valid passport or European ID card.

If your child (under 18) comes to activate his or her (Privium Partner) membership, both parents must be present. If not, please provide a copy of the other parent's passport and a consent form completed by them. Also, the parent who is not present should be available by phone for additional questions.

You can easily make an appointment to activate a Privium card in My Schiphol.

You can choose to pay the invoice online via direct debit, iDEAL payment or bank transfer. You can also pay by debit or credit card at one of the Privium Lounges. You can indicate your preferred payment method on the enrolment form. If you wish to change your payment method, please contact us.

You can find your invoice in My Schiphol. You can view, download and pay your invoice there. If your membership is part of a Corporate account, the invoices can only be viewed/downloaded by that account’s administrator.

Please contact us, we will be happy to look into the matter with you.

You can change your contact and address details yourself in My Schiphol.

You can change your subscription in My Schiphol. From Basic to Plus is always possible; from Plus to Basic is only possible after the first year of membership. When making a change, you can select your own date for when the change takes effect. When you change your membership (Plus to Basic or Basic to Plus), a new card needs to be created in the Privium ClubLounge Departures. You can make an appointment for this in My Schiphol.

You can cancel your membership via My Schiphol. A notice period of one month applies. You will retain the benefits of your Privium membership until your chosen termination date. Please note that cancellation within the first subscription year is not possible. If you cancel your membership during the first year, it will be automatically terminated after one year.

Please notify us of a cancellation due to death. Send an email to privium@schiphol.nl or contact us by telephone on +31 (0)20 601 4222. Depending on the membership term, a refund may be issued, provided the current year has already been paid.

Please notify us of a cancellation due to death. Send an email to privium@schiphol.nl or contact us by telephone on +31 (0)20 601 4222. Depending on the membership term, a refund may be issued, provided the current year has already been paid.

No, this is not permitted and will result in suspension. Your Privium card is linked to your travel document and is therefore strictly personal. Violations will result in an official report from the Royal Military Police and suspension for at least 3 months. If repeated, a 10-year suspension period may apply. See the General Terms and Conditions for more information.

No, you keep the same Privium card and it is valid for 10 years. In the event of theft, loss or damage, you can of course have a new card created. If you change your membership (Plus to Basic or Basic to Plus), a new card also needs to be created in the Privium ClubLounge Departures.

Do you need a new card and still have the white card with the QR code you received when you activated your Privium membership? Please bring that with you, as you often don’t need to make a new iris scan if you have that card. Be sure to bring your valid passport or European ID card, too.

Your new passport and/or European ID card must be linked to your Privium card in the Privium ClubLounge Departures. Simply make an appointment for this via My Schiphol. Bring your new passport or European ID card with you to your appointment.

Report the loss of your Privium card to us as soon as possible on +31 (0)20 601 4222 or send an email to privium@schiphol.nl. We will block your card so that you can no longer use the Privium facilities. Make an appointment in My Schiphol to obtain a new Privium card. Please bring a valid passport or European ID card. A driving licence does not suffice as identification.

Do you still have the white card with QR code that you received when you activated your Privium membership? If so, please bring it with you to your appointment, as a new iris scan is often not required if you have that card.

We advise you to visit us in the Privium ClubLounge Departures, and we will be happy to help determine the problem with your Privium card. Do you still have the white card with QR code that you received with your Privium membership activation? Please bring that with you, as you often don’t need to make a new iris scan if you have that card. Be sure to bring your valid passport or European ID card, just in case

This is possible, and we will invite you to the Privium ClubLounge Departures to do so. Your current card will remain active until you swap it. With the contactless card, you can continue your journey even faster.

Do you still have the white card with the QR code you received when you activated your Privium membership? Please bring that with you, as you often don’t need to make a new iris scan if you have that card. Be sure to bring your valid passport or European ID card, just in case. 

Your partner and/or child are also welcome to pick up their Privium contactless card. Please note; they must be present in person to receive their new card. Privium Partner members should also bring their current card, white QR code card and valid passport or European ID card.

This means that your membership has been (temporarily) terminated. To reactivate your membership, please contact Privium or report to Privium ClubLounge Departures.

No, your Privium card is your ticket for the Priority waiting area at security and the iris scan at border passage. You will also need your Privium Plus card to use the Privium Lounges, car parks and business class check-in at participating airlines (in combination with a boarding pass for a departing flight that day).

No, you can hand in your old card when you receive a new Privium card from us.

Yes. Privium is just an addition to your standard travel documents. You must be able to identify yourself at all times and anywhere with a valid travel document (passport or European ID card). The Royal Military Police may ask for it. Moreover, you must always show a valid travel document when entering the destination country.

Yes, the Royal Military Police and security staff may check this. When entering the priority waiting area at security and at the iris scan, you must therefore be in possession of a valid travel document and boarding pass. This is stipulated in the General Terms and Conditions. You must also carry a boarding pass (for your departing flight that day) in the Privium Lounges.

The Privium Plus card may be blocked if the invoice has not been paid, the card has been replaced with a new card (the old card will be blocked automatically) or the card has been registered as stolen/lost. For questions, please contact Privium or report to the Privium ClubLounge Departures.

You can only use the Privium gates if you have a valid boarding pass for a departing flight for that day. In addition, please note that your Privium card is strictly personal. Your Privium card is linked to your personal travel documents. You may not lend the card out. Violations will result in an official report from the Royal Military Police and suspension for at least 3 months. If repeated, a 10-year suspension period may apply. See the General Terms and Conditions for more information.

1. Open the gate with your Privium card.
2. Stand on the foot markings and look straight ahead in the mirror.
3. Keep your head still (so, don't follow the camera, which may move up and down) and the iris scan will automatically search your iris.
4. The scan is compared with our database. The gate opens as soon as you are recognised.

Click here for a detailed explanation of how to use the Privium gates and iris scan.

If the iris scan fails, you will be directed forward to the regular passport control. In that case, you do not have to join the back of the queue.

Do you have recurring problems with the iris scan? Please report this to the Privium ClubLounge Departures on your next visit. A new scan may be required. Please note that the Royal Military Police also carries out random checks, so sometimes it may appear that the iris scan has failed, but you have just been called for a random check.

In order to effectively present your iris to the scanner, you must be taller than 1.55 metres.

As soon as the border passageways at passport control in the terminal are open, you can use the iris scan in the Privium gates to cross the border. Should a border passage be closed at departure, arrival or transfer, the Privium gate there will also be closed. You can then use a Privium gate at another border passage in the terminal.

Upon showing your Privium Plus card and a boarding pass for that day, Privium Plus members and Privium Partner members (accompanied by the Privium Plus member) can use the lounge facilities.

You can visit the Privium Lounges behind security (Privium ClubLounge West and the Privium ExpressLounge) both upon arrival and departure. The Privium ClubLounge Departures can only be accessed with proof of a departing flight for that day. Travelling children, babies and partners without a Privium card do not have access to the Privium Lounges. Pets will not be admitted to the Privium Lounges unless they are in a closed cage. You can find our Privium Lounges house rules here.

In addition, Privium Plus members (and accompanying Partner members) have free access to the Aspire Lounge at Eindhoven Airport and the Prima Vista Lounge at Rotterdam The Hague Airport.

Finally, travellers (and your guests) with a Privium Lounge Voucher can use one of the Privium Lounges.

As a Privium Plus member, your guests are also welcome in the Privium Lounges if they are over 12 years old and have a boarding pass for the day. You can buy a Lounge Voucher for €35 at the counter in all Privium Lounges. This voucher gives your guest access to one of our lounges for three hours. If your guest decides on the spot to become a Privium Plus member, the cost of the Lounge Voucher will be deducted from the cost of membership. You can only activate membership in the Privium ClubLounge Departures before security. The other Privium Lounges do not have facilities to scan an iris and activate your membership.

• The Privium ClubLounge Departures is open daily from 05:30 to 21:00.
• The Privium ClubLounge West is open daily from 05:30 to 21:00.
• The Privium ExpressLounge is open daily from 05:30 to 21:00.

Coming to activate your membership or create a new card? This can be done from 06:00 to 20:30 in the Privium ClubLounge Departures.

The current opening times of the Aspire Lounge at Eindhoven Airport and the Prima Vista Lounge at Rotterdam The Hague Airport can be found on their websites.

Yes. If you show your Privium Plus card and a boarding pass for that day, Privium Plus members and Privium Partner members (accompanied by the Privium Plus member) can visit the Privium ClubLounge West and Privium ExpressLounge upon departure and arrival. The Privium ClubLounge Departures is only accessible with a boarding pass for a departing flight for that day.

This is only possible in the Privium ClubLounge Departures before security. The other Privium Lounges do not have facilities to scan an iris and activate your Privium membership.

You can easily make or change an appointment in My Schiphol. You can also cancel your appointment there. If this does not work, please contact us, we will be happy to help you.

If the card, the linked travel document or the membership type needs to be changed, you will see an appointment window in your My Schiphol account. Here you can easily make an appointment in the Privium ClubLounge Departures. The appointment will be shown on the landing page of your My Schiphol account and you can change it via the same steps. To delete an appointment, please contact us by phone.

Yes, this is possible, but it depends on our capacity whether we can help you at that time. People with an appointment take precedence. Do you want to be sure to be helped quickly? Then we advise you to make an appointment via My Schiphol.

My Schiphol is a digital platform linked to your Privium membership where you can easily view and manage various matters yourself.

In your My Schiphol account, you can:

• Make appointments to visit us in the Privium ClubLounge Departures (for renewed travel document, new Privium card, iris scan)
• Receive notifications when action is required
• Pay and view invoices
  • for yourself
  • for Partner Members
• Change/add personal details
• Add/view partner members
• Change your membership type
• Reserve your parking space (through automatic synchronisation with your Privium data)

Click here for more information about My Schiphol, or log in to My Schiphol.

You can request a new password via the login page. To do so, click on 'Choose a new password' and enter your e-mail address. We will then send you a link to reset your password. If you still experience problems logging in, please contact us.

You can always contact us or stop by our desk in the Privium ClubLounge Departures to update your membership or data. However, you can make most changes easily and quickly via My Schiphol.

We usually process the application within two weeks. You will therefore not receive confirmation immediately. If you have not received a confirmation after two weeks, we advise you to contact American Express.

The change must be requested by email. Please include your membership number and the desired start date. We will then process the request.

Please contact us so we can find out what is causing this.

In line with American Express' General Terms and Conditions, your Privium membership does continue even though your American Express Platinum card has been terminated. This means that the Privium membership fee will be at your own expense from the moment your American Express Platinum card is terminated. After termination of American Express, you will receive the invoice for your membership fees from us.

If you have any questions or still wish to terminate your Privium membership, please contact us.

You are always welcome to become a Privium member, also if you are a wheelchair user. However, unfortunately, it is not possible to take advantage of all Privium benefits. For example, the lanes at border passage and the priority waiting area for security are unfortunately not accessible for wheelchairs. Please use the lanes designated for wheelchairs. All our Privium Lounges are wheelchair-accessible. The Privium ClubLounge Departures is accessible by lift.