Products & Services
At Royal Schiphol Group, we believe data and technology gives our travellers, employees and partners superpowers. We develop tools and services to unlock these powers. With digital products and services, we improve our daily challenges and implement fundamental changes in existing processes.
Smart security odd size baggage
In order to ensure that the security process is 100%-compliant and more efficient, we’ve implemented an IOT (Internet of Things) solution. It’s based on micro movement sensors and camera images.
To streamline the turnaround process and make it more predictable, Amsterdam Airport Schiphol has developed Turnaround Insights. This cutting-edge solution uses deep learning technology to translate camera images from the aircraft stands into usable data. This data, which provides insight into the various sub-processes, such as refuelling, pushback, cleaning and catering, will help us predict and prevent delays.
Short Connection Pass
To speed up the process of making a connection of less than an hour, and make it more pleasant, Schiphol has developed the Short Connection Pass. Travellers with a short transfer time can use this pass to get through the controls faster.
The Schiphol Today app provides floor managers with real-time information and a clear overview of the work situation for each day. It also features a personalised work package that shows you at a glance what you’ll be doing during your shift. The app offers a clear briefing, insight into your daily to-do list and the other tools you need to help you do your job.
Your personal travel assistant
We want to make sure travellers have personalised travel advice, 24 hours a day, so we base the advice on data and on each traveller’s individual situation and preferences. Because a lot of travellers look up their flight information online, Schiphol shares travel advice on www.schiphol.nl and in the Schiphol app.
The predictive power of Wilbur
On busy days, around 200,000 travellers pass through the airport. Because we know that one of their biggest frustrations on days like that is the long queue at security, Schiphol is always looking for solutions to these issues. Schiphol is exploring smart solutions based on technology and data. One of those smart solutions is Wilbur.
Self Service Units
Available 24 hours a day. Schiphol wants to make sure that travellers in the terminal have 24/7 access to an even better and faster service, 365 days a year, if they run into problems. That’s why we have introduced new information zones with flight information displays, Self Service Units (SSUs) and digital floor plans.
Royal Schiphol Group is continuously improving the quality of the service experienced by both travellers and partners. We believe that open data is essential, and that it gives our staff members, our partners and the entire aviation community ‘superpowers’ that enable us to provide an outstanding service. Now our data is ready to be shared in a collection of application programming interfaces (APIs) at the Schiphol Developer Center.
Read the previous blogs
New research lab for ultrafine particles on apronPublished on:
A research lab has been opened at two aircraft stands. It will be used to measure ultrafine particles, test measures and experiment with innovative ideas.
High-tech travel at SchipholPublished on:
Travelling through Schiphol is becoming smarter, safer and more sustainable thanks to all kinds of new technology and innovations in and around the airport.
Predicting waiting times at securityPublished on:
In 2019 we carried out a pilot to inform travellers of the ideal time to arrive at the airport so that they can go through security as quickly as possible.