Services
Lost & found
It’s always upsetting to lose something, which is why we’ve made it as easy as we can to reunite you with your lost property. We collect many found objects every day – from jewellery, passports and laptops, and even complete suitcases!
Please note: For questions about lost checked baggage, please contact your airline directly.
If you’re still at Schiphol
Please drop by at one of our Lost and Found desks. Someone may have handed in your lost item, I.D. card or driver’s licence. You will be able to claim it back immediately, or our representative will advise you on what to do next.
Our Lost and Found desks can be found at the following locations:
- Kelderplein, (between Arrivals 1 and 2, once you arrive, go downstairs)
- Lounge 1, behind Starbucks Reserve, near the B-pier.
- Holland Boulevard (between E and F-Pier).
If you lost something on board your flight, please contact your airline. Find more information about missing checked baggage on this page: Collecting your baggage.
Not at Schiphol anymore?
Want to know if your lost item has been found? Provide all the details on our lost object form. The more characteristics of your object that you specify, the faster and quicker we will be able to search for it. If you have any questions after completing the lost object form, you can contact the Lost and Found Desk on +31 20 333 0333.
You can also use our Lost & Found service. If you recognize your object you can claim the item directly.
If your checked baggage is lost …
You can find more information on this page: Collecting your baggage. Please ensure that you contact your airline immediately for any questions about your checked baggage. That’s the baggage that you hand in when you check in for your flight. They will have all the information required to help find your missing bag. Unfortunately, the Lost and Found Desk representatives have no way to access this information and cannot help you with this.
How to pick up your property or have it delivered
If you receive an email to tell you that your item has been found, you can collect it at the Lost & Found desk between Arrivals 1 and 2 during regular opening hours. The email will also give you the option have your property delivered by a courier.
Lost passports, driver’s licences or official I.D.
Identification and driving licenses found are collected the next day and handed over to the Royal Netherlands Marechaussee. You can inquire at the Customer Contact Center whether your document has been found. They can be reached via 0800-1814 if you are calling from the Netherlands. If you are calling from abroad you can reach them on +31 88 958 18 14.
If you found someone’s lost property
During opening hours you can hand in any found items at your nearest Lost and Found desk. Outside of the Lost and Found desk opening hours lost items can only be handed in at the location Kelderplein. Items can be deposited in a box at that location.
Locations and opening times
After Security
-
Lost something?
Holland Boulevard
(Lost & Found)
- Opening hours:
- 6:00 - 20:00
- Duration to gate:
- Coördinaten
- 52.310789717, 4.7628230824
-
Lost something?
Lounge 1
(Lost & Found)
- Opening hours:
- 6:00 - 20:00
- Duration to gate:
- Coördinaten
- 52.3068361586, 4.763823855
Before Security
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