Schiphol | What services can travellers with a disability expect at Schiphol?

Flying with a disability can pose some additional challenges, from preparing for your journey to getting to your gate. At Schiphol, we’re committed to improving our services for travellers with disabilities and creating a more inclusive airport. You can read all about these services here, including the newly introduced Teletolk for our deaf or hearing-impaired travellers.

New at Schiphol: Teletolk

Imagine being able to ask Schiphol all your questions in sign language and getting answers back in sign language, even when the Schiphol employee you are communicating with doesn’t know sign language. It’s now possible! Travellers who are deaf, hard of hearing or who have a speech impairment can now contact Schiphol's customer contact centre using Teletolk. Teletolk’s Dutch Sign Language interpreters translate signs and text into speech and vice versa, making easeful conversations between you and Schiphol employees possible. Teletolk is available to answer all your questions 24 hours a day, 7 days a week.

You can find Teletolk on our contact page

Travellers with reduced mobility

Do you have difficulty walking or use a wheelchair? Schiphol has various services and facilities to help you on your way. If you are travelling independently, you can use a loan wheelchair for free (see the locations here). You can also receive assistance and be taken to your plane by caddy. Travelling with your own wheelchair is also possible at Schiphol, just make sure to let your airline know in advance. And if you need help from the car park, train station or bus stop, don’t hesitate to contact the pick-up service from one of our call points.

Hidden disabilities

If you have a hidden disability like autism or hyper-sensitivity, you may also want some extra support at Schiphol. Because let’s be honest, navigating a large airport like Schiphol can feel quite daunting! Requesting assistance from your airline in advance is always possible, or you can collect a sunflower lanyard from the assistance desk if you want to travel independently. This means airport staff can recognise you and give you more space and time. Schiphol also collaborates with the Flying with Autism Foundation to help travellers with autism prepare for their journey.

Visit the flying with a hidden disability page to find out more

General assistance

At Schiphol, we can assist you from the moment you arrive at the airport right up to your seat in the aircraft. Whether you’re departing, arriving or transferring, we are here to help. Assistance can be requested through the airline you are flying with, preferably at the time of booking but certainly at least 48 hours in advance. Once you get to Schiphol, report to your airline’s check-in desk or go to one of our call points and we’ll help you from there on.

You can find more information on assistance on the website