Important information about your journey

Practical information during delays or cancellations at Schiphol

We understand that changes to your travel plans can be unexpected and stressful. It is never pleasant when your journey does not go as planned. That is why we are working with the airlines to do everything possible to support you as best we can. Below you will find practical information to help you find your way and continue your journey as smoothly as possible.

Flight information

Your airline is responsible for operating your flight. They can best inform you about:

  • Delays and cancellations
  • Rebooking
  • Compensation and vouchers
  • Baggage handling

Check your email and your airline's website or app to see if your flight has been rebooked online. If this is the case, do not stay at Schiphol to wait for the rebooked flight. If you are unable to rebook online, go to the airline desk. Schiphol displays the information provided by the airlines on its information boards.

Facilities & Support at Schiphol

Schiphol app & information channels

In the Schiphol app and on schiphol.nl you will find:

  • Up-to-date flight information
  • Maps
  • Shop and restaurant opening times
  • Travel information
  • Facilities in the terminal

You can also go to:

  • The Schiphol information point in Arrival Hall 2 (ground floor)
  • The airline and handling company service desks in the departure halls

Contact Us

Our customer contact center is available 24/7.

WhatsApp

Send us a message on WhatsApp.

Got a question about Schiphol? Let's get the answer together.

0900 0141

For calls with a Dutch number from within the Netherlands (national call charges).

+31 20 7940800

For when you call from abroad (international call charges).

Deaf or hearing-impaired?

Contact us via Teletolk, a Dutch sign language (NGT) or text-based service. Currently offered in Dutch only.

Compliment or complaint

Send us a compliment, complaint, suggestion, or car damage report via the form. We are happy to help.

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