The Schiphol app explained: Let your location lead the way

Imagine finding your way around Schiphol the minute you walk in. With the Schiphol app, you can! It’s up to you whether you allow the app to use your location or not. “What happens when I do this?” is a fair question. So, let’s explain how you benefit from it on your journey, and how Schiphol might learn a thing or two.

Want to track your flight or open the map for the first time? The Schiphol app will ask for permission to use your location. Choose ‘Always allow’ if you want the app to continuously guide you. This way, the app can update flight information and send notifications about your flight, even if you close the app.

Know where to go instantly

You know those first odd minutes at the airport – when you and your luggage are trying to find your way around? That’s when your location comes in and lets the app know you’ve arrived. Ping! A notification flies in, telling you where to go.

See what’s actually nearby

Chances are it has happened to you before. There are a few stores at Schiphol you can’t wait to visit — but they turn out to be out of reach. In fact, they may even be located in a different part of the airport. The app uses your location to show which facilities are close to you. Even from your gate.

Only what’s needed, when needed

The app uses your location thoughtfully. Despite the “Always allow” setting, the app does not track your location. Better yet, it’s not until you walk into Schiphol that it starts guiding you. Good to know: the only time the app uses your exact location is when you explore the map to see what’s nearby.

What Schiphol learns from your location

How early do passengers arrive at Schiphol and what time do they go to the gate? Through your location, Schiphol can gain insight into passenger flows and improve its processes. Prefer not to share this data? Go to Settings and turn off "Share app analytics".