Data processing: Wi-Fi

1. Introduction

Schiphol Nederland B.V. (‘Schiphol’) is strongly committed to protecting your personal data. In this Privacy Statement, Schiphol explains how it collects, uses and protects your personal data when you use our free Wi-Fi network.

Which personal data do we process?

When you use Schiphol’s Wi-Fi network, then we will process these personal data:

  • IP address of the device that you use to connect to our network.
  • MAC address of your device.
  • Signal strength of your device.
  • Date and time of the moment your device connects to our network.
  • Name of our device (Access Point) that your device connects with.
  • Location of our device (Access Point) that your device connects with.

At Schiphol, we also process data for the purpose of Wi-Fi tracking. Do you want to know more? Click the following link for information on Crowd Management.

2. Why do we process your personal data?

We process these personal data, because these are the minimal amount of data that we need to provide you access to our Wi-Fi network. Due to the fact this is the necessary amount of personal data and these data don’t qualify as sensitive data, Schiphol has legitimate interests to process these personal data.

Your personal data will not be used for any other purpose other than to provide network access and to improve our network coverage.

3. How long will we retain your data?

Your personal data are stored in our Access Points for the period that you use our Wi-Fi network. Once you stop using our network, these Access Points will immediately delete your personal data. Aggregated data about your network usage will be retained for a maximum of 60 days in our network management system. We use these data to gain an overview whether internet coverage is sufficient at Schiphol and where we need to improve.

4. Who do we share your data with?

Schiphol uses a network management system that is provided by a third party. This network management system runs on servers that are provided by a different third party.

All the data that are processed by these third parties are processed and stored within the European Economic Area and these are only processed by them for the purpose of providing our free Wi-Fi network and to provide an overview about the quality of the Wi-Fi network.

5. What are your rights?

Access to, change and deletion of your personal data You have the right to know what personal data on you are processed by Schiphol. If we have not obtained the data directly from you, you also have the right to know from what source they derive and to receive a copy thereof.

If your personal data prove to be incorrect, you can ask us to change your data. You can also request us to delete personal data and to discontinue their use. If we process your personal data on the basis of your consent and there is no other legal basis for the processing if you withdraw that consent, we will comply with your request to delete them. In some cases, we may refuse your request.

Restriction of processing and right to transfer your data.

If in your opinion we are not processing your data in a correct manner, you can request a restriction of the processing.

You can also ask us to transfer your electronic personal data to you or to another party in a readable and usable form.

Lodging an objection

Besides requesting deletion or restriction of the processing, you can also object to the processing of personal data by Schiphol. Firstly, you can do so if you do not agree to Schiphol using your personal data for direct marketing (for instance by profiling).

Secondly, you can object to the use of your personal data owing to your specific situation. If you lodge an objection, we will in principle temporarily discontinue or restrict the processing of your personal data. If your objection is accepted, we will definitively discontinue or restrict the processing.

Your request and our response

If you have a question or a request or if you wish to lodge an objection, send an email to our Data Protection Officer via We will do our best to respond to your request on time.

If it is necessary in order to confirm your identity, we may ask you to send us a copy of a valid ID. Instructions for making a safe copy are available on If you do not wish to send a copy of your ID, you can also visit us for the purpose of identification. For more information about this, please contact the Data Protection Officer.

If any part of your request is unclear to us, we may ask you to specify your request and/or to supplement it, to enable us to provide you with the best possible service.

Whose Privacy Statement is this and how can you contact us?
Who is the controller?

This Privacy Statement is issued by Schiphol Nederland B.V. Schiphol’s contact details are:

Schiphol Nederland B.V.
PO Box 7501 1118 ZG Schiphol The Netherlands

How to contact our Data Protection Officer

Schiphol has a Data Protection Officer for all your questions concerning privacy. The Data Protection Officer also provides advice to us and monitors compliance with the privacy laws and regulations by Schiphol.

Do you have any questions or requests concerning your data? If so, you can send an email to the Data Protection Officer via or send a letter to our postal address, for the attention of the Data Protection Officer. Together with your request, please inform us of your name, address, email address and telephone number.

How to lodge a complaint with the Dutch Data Protection Authority If you are dissatisfied with the way in which we treat your privacy or handle your request or objection, you can file a complaint with the Dutch Data Protection Authority.

Where can you find the latest version of this Privacy Statement.

If necessary, we will update this Privacy Statement. This may be due to changes in policies, changes in the data processing operations or changes in the systems we use to process data. You can find the most recent version of the Privacy Statement on our website. We advise you to check this regularly.

This version was compiled in January 2024.