Which personal or other data do we process?
You can contact Schiphol’s customer service by telephone, e-mail, Schiphol’s website and social media. Depending on your question, Schiphol may ask for your contact and fight details.

Why do we process your personal data?
Schiphol will only use the data shared by you to answer your question and to improve its customer service (for instance, by means of anonymised Q&As that can be modified by input from customers). Schiphol has a legitimate interest in processing your data.

How long do we retain your details?
We will delete your personal data several days after your question has been answered. However, we do retain anonymised versions of your question or comments.

Who do we share your data with?
If your question or comments can only be answered by another party, we will refer you to the party in question. We will never pass on your details ourselves.

If you contact us via social media, there is a chance that your message will also be used for other purposes by the provider of the social media channel. For more information about this, read the privacy statement of the company concerned.

Who is the controller?
Schiphol Nederland B.V.

This version was issued in February 2020.