Rolling suitcases, information screens, lots of travellers and various airport processes. At a large airport like Schiphol, there's a lot to take in. Travelling can sometimes be quite stressful and this is especially true for travellers with hidden disabilities such as autism, chronic pain or anxiety disorders. This can be a barrier to travelling by plane. At Schiphol, we want to serve all travellers the best we can. That is why the special Hidden Disabilities Sunflower lanyard is available.
You will be recognised with it at airports worldwide: the Hidden Disabilities Sunflower lanyard. As the name suggests, it is a lanyard with sunflowers on it. It is a symbol that subtly shows those around you that you need extra support, help or a little more time.
By wearing the lanyard, staff can take this into account as you make your way through the airport, for example at security or passport control. The lanyard does not entitle you to priority treatment or special privileges, but helps to ensure greater understanding and appropriate support when needed.
We advise you to order the lanyard on the Hidden Disabilities website before your trip.
With the Sunflower lanyard, you can make your way through the airport independently, at your own pace. The lanyard helps to make an invisible disability visible without the need for explanation, so that staff can take your situation into account wherever possible.
The Sunflower lanyard is intended for travellers who can travel independently. If you need more support during your journey, you can request PRM assistance.
PRM assistance is for travellers who need guidance through the airport process. This assistance must be requested at least 48 hours before departure via your airline, travel agency or tour operator.
Travelling through Schiphol Airport? Make sure you are well prepared. We are committed to working with our partners to make the start of your journey as pleasant and safe as possible. And with the tips and information you will find here, you too can contribute to a smooth journey. We wish you a pleasant journey!