Claim a refund for parking costs

Did you pay too much, or did something go wrong with your parking reservation? You can request a refund here.

When can you request a refund?

You can submit a request in the following situations:

  • You paid twice
  • Something went wrong while entering or exiting the parking location
  • You incurred costs that are incorrect
  • You have another reason (please provide an explanation)

Not sure if your situation is covered? Feel free to submit a request and we’ll look into it with you.

What do you need?

Make sure you have these details ready:

  • The reservation number, vehicle registration number or email address used to make the reservation
  • Parking ticket
  • Proof of payment(s)

This is how you request a refund

  1. Fill in the form below
  2. Add the supporting documents
  3. Send your request

You’ll then receive a confirmation email.

Submit your request

How long will it take?

We do our best to process your request as quickly as possible, but within 7 working days at the latest (we’re often quicker than that!).

If your request is approved, we’ll refund the amount to your account.

Need help?

Are you having difficulties or do you have any questions? Please feel free to contact us. We’ll be happy to help.

Contact us