Schiphol app Privacy Statement

In the interest of readability, Amsterdam Airport Schiphol has specially developed a condensed version of its privacy policy for the app.

Please click here for the full version of our privacy policy.

Which data do we process?

Each devices has a ‘device ID’. This is a unique reference of your telephone, laptop or other device.

When you arrive at Schiphol, the Schiphol App will connect to the various Wi-Fi spots at the airport. Only the device ID is shared with Schiphol when this happens. This connection allows you to see and follow your exact location on the floor plan of Schiphol. We will not register your device ID. Consequently, as soon as you leave Schiphol we will no longer have access to your device ID.

Furthermore, we offer a number of services via the Schiphol App which can also be accessed via the Schiphol website. For example, you can use the app to reserve parking spaces and order a See Buy Fly voucher. If you would like to find out more about the personal data we process in connection with the app, please click here.

Processing personal data outside the European Union

Amsterdam Airport Schiphol processes personal data as much as possible within the European Union. Schiphol may engage a processor who delivers IT services whereby data are processed in countries outside the European Union, including the United States of America or India. We do this only in a manner that complies with the requirements of the General Data Protection Regulation.

Which rights do you have?

Access to, amendment and deletion of your personal data
You have the right to know what personal data on you are processed by Schiphol. If your personal data prove to be incorrect, you can ask us to amend your data. You can also request us to delete personal data and to discontinue their use.

Lodging an objection
Besides requesting deletion or restriction of the processing, you can also object to the processing of personal data by Schiphol. First, you can do so if you do not agree to Schiphol using your personal data for direct marketing (for instance by profiling).

Second, you can object to the use of your personal data owing to your specific situation. If you lodge an objection, we will in principle temporarily discontinue or restrict the processing of your personal data. If your objection is accepted, we will definitively discontinue or restrict the processing.

Your request and our response
If you have a question, a request or if you wish to lodge an objection, email our Data Protection Officer (DPO) via dpo@schiphol.nl. We will do our utmost to respond to your request in a timely manner.

Whose privacy statement is this and how can you contact us?

Who is the controller?
This privacy statement is issued by Schiphol Nederland B.V. Our contact details:

Schiphol Nederland B.V.
P.O. Box 7501
1118 ZG Schiphol

How to contact our Data Protection Officer
Do you have any questions or requests concerning your data? If so, you can send an email to the DPO via dpo@schiphol.nl or send a letter to our postal address, for the attention of the Data Protection Officer. Together with your request, please provide your name, address, email address and telephone number.

How to lodge a complaint with the Dutch Data Protection Authority

If you are dissatisfied with the way in which we treat your privacy or handle your request or objection, you can file a complaint with the Dutch Data Protection Authority.

Where can you find the latest version of this privacy statement?

If necessary, we will update this privacy statement. This may be due to changes in policies, changes in the data processing operations or changes in the systems we use to process data.

This version was issued in February 2020.