Your right to assistance

Quality standard

Did you know that Schiphol has hundreds of assistants who together help around 700,000 passengers with a disability or reduced mobility travel to and from the aircraft each year? ? We aim to provide this service in the most professional and considerate way possible, always taking into account your needs and preferences as a passenger. To support this, we adhere to a dedicated quality standard that prioritises safety, service quality, hospitality and expertise.