Travor is the multi-use case passenger experience platform for airports. Passengers interact with it from their mobile phones, or through dedicated kiosks in the terminal. It helps to provide your passengers a stress-free journey. Answer any questions they have. Help them to enjoy their time spent in your terminal. And get the most of your airport’s operations and commercial opportunities.
Passengers with unanswered questions, passengers who can’t find their gate, frequent travellers looking for a business class lounge that’s nowhere to be found. This negatively impacts the passenger experience, which also impacts non-aeronautical revenue. Also, airports are complex and heavily regulated environments. Therefore, airports tend to tackle challenges with single-use case solutions which often results in (cost) inefficiencies and adds to the clutter in their terminals and IT landscape.
Travor allows airports to implement an on demand customer support model which increases the CSAT score and also drives revenue. It’s modular, scalable and can be configured to your requirements.
Personalised content for passengers
On-demand video calls
Providing the blue dot experience
Helping time-critical passengers
Software and hardware for PRM
Upon arrival, passengers scan their boarding pass using their phone or at dedicated kiosk. They can then click on information buttons within their itinerary to access relevant details. This includes FAQs about their flight and the airport. Travor’s content reduces FTE by 2%, handles over 90% of passenger inquiries, and boosts CSAT by 18%.
Although over 95% of passengers find everything they need through self-service options, sometimes personal assistance is required. Travor comes with a built-in video conferencing tool, providing a seamless interface between passengers and airport staff.
Travor allows passengers to search for specific Points of Interest (POIs) or navigate to their gate based on their boarding pass data. Travor maps helps reduce stress by offering instant support, allowing passengers to find their way without relying heavily on signage or airport staff.
Passengers at risk of missing their connecting flight can request a priority pass. Passengers get priority at security and passport control. This reduces missed connections by 2% and saves up to 20 minutes (while the perceived time savings by passengers often far exceeds this).
The PRM call point hardware and software surpasses regulatory compliance and introduces a new era of care, convenience, and efficiency in airport PRM services. Airports can adapt to the growing needs of PRM passengers while enhancing operational effectiveness. The newly developed PRM call points are setting the benchmark for the future of accessible travel and are compliant with the 2025 European Accessibility Act.
We're very happy to be working with Aviation Solutions to offer a solution that enhances our passengers' transfer experience and alleviates their stress.Cornelia Schäfer, Senior Project Manager Business Transformation and Digitalisation, Frankfurt Airport
The passenger digital assistance kiosks are part of our overarching digital strategy to transform passenger experiences. We are committed to investing in the latest technology and innovative solutions; to create the most seamless airport experience for all passengers travelling to and from Hamad International Airport.Suhail Kadri – Senior Vice President of Technology and Innovation, Hamad International Airport
Travor allows us to assist all passengers at the airport, regardless of who they are or which questions they have. We provide immediate answers and personal assistance when needed. It’s the reason the travelers rate the platform so highly.Robbert van Vliet – Customer Care Manager, Amsterdam Airport Schiphol