Hardware

The Self-Service Unit, a self-service kiosk, has been developed and tested at Schiphol airport since 2018. It’s in use at multiple airports, worldwide. An airport kiosk is a critical touch point for information provisioning and giving the passengers a way to get the information they need, by themselves.It’s a big value ad in the airport terminal for a number of reasons.

• 24/7 physical support & information
  Having physical touchpoints where passengers can get information and help around the clock can alleviate stress and help passengers in a scalable way.
  
• Accessible for everyone
  The Self-Service Unit is built to help anyone, no matter their background, age or disability, focusing on ease-of-use and adhering to the 2025 European Accessibility Act guidelines.
  
• Airport quality signature
  Travor hardware is made from the highest grade materials and stands out in your terminal compared to typical common-use hardware found at airports.
  

The Self-Service Unit is equipped with various components to help passengers find what they are looking for

• By using the boarding pass scanner, the platform can use the passenger’s context (location & flight information) to give the passenger step-by-step guidance through a personalised itinerary.
• The kiosk is equipped with a 32” monitor with PCAP touch technology, making it very easy to use the digital keyboard to search for articles or to zoom in and out while using the digital map.
• The integrated HD camera, micrphone array and speakers enable passengers to request video call assistance when they prefer to speak to an airport agent. Hearing impaired passengers can connect their hearing aids through a Hearing Loop.
• ‘Take a Self-Service Unit session with you’ on your mobile device by using the “Move-to-Mobile” button which creates a unique QR code you can scan with your mobile device to continue your session in your web browser. 
• Visually impaired passengers can use the Storm AudioNav tactile controller to use all capabilities of the Self-Service-Unit.

Research shows that at some airports, it's possible for passengers with Reduced Mobility (PRM) to encounter delays in assistance services, poorly trained staff, and communication barriers. The PRM call point hardware and software effectively addresses these challenges. Travor PRM ensures correct service is provided to passengers who are in need of assistance, also for those with hearing or speech impairments, at the right time, with good communication. Airports can adapt to the growing needs of PRM passengers while enhancing operational effectiveness. The newly developed PRM call points are setting the benchmark for the future of accessible travel.

• Regulatory compliant The PRM call point hardware and software are fully compliant with the 2025 European Accessibility Act.
• A future proof solution Continuously updated and improved, to meet and exceed expectations of PRM.
• Efficient operations The synergy between the PRM hardware and software maximises efficiency for the airport and increases convenience for the passenger.