Schiphol Business Awards: Schiphol’s best in business

would not be a world-leading airport without its passengers, airlines and retail partners. We all work hard to reach our impeccable standards of service and hospitality and contribute to making Schiphol a strong and lively place to do business and connect with each other.

The Schiphol Business Awards is our way of showing appreciation for your contribution and hard work. It’s also a way to boost collaboration, ignite future initiatives and toast to our collective achievements, together. Because togetherness is what the Schiphol Connection is all about.

About the awards

The name ‘Consumer Awards’ changed to Schiphol Business Awards in 2017. They are a token of recognition for all the efforts and achievements that contribute to commerce at Schiphol and our passengers’ experience. At Schiphol, we like to distinguish ourselves from other airports. We set the bar high – in terms of service, customer friendliness, and the high-quality passenger experience that we and our Business Partners offer.

The award winners in the past have shown how attention to detail, design and service can make a difference. That deserves recognition and a reward for the teams involved. This year, we will again shine a light on special achievements in the field of Innovation, Team Spirit, Growth and Hospitality & Service. The awards not only recognise the winners, but provide inspiration for all Business Partners.

2019 edition

Business cases can now be submitted for the 2019 Business Awards.

You can make multiple entries for the Team Spirit Award, Connection Award and the Innovation Awards. Please note that the submission deadline is Friday the 22nd of November 2019.

No actions are required for the Hospitality & Service Award and the Growth Award.

Five categories

There are 5 award categories: Innovation, Growth, Hospitality & Service, Team Spirit, and the Connection Award. This last category was added in 2018. All Business Partner staff are eligible to be nominated for the Connection Award.

Innovation award

Business Partners can submit their most innovative case(s) to have a chance of winning the Innovation Award. This could be an inventive initiative, like a special design, a creative concept, a sustainable project or an effective training programme that has made a significant contribution to Schiphol Business or experience. Our jury of professionals will judge all of the submitted cases and present their nominations for the best initiatives. This year, bonus points will be given for a case which also contributes to sustainability.

Team Spirit award

A good team is worth its weight in gold! Business Partners can nominate their own teams, or other teams for the Team Spirit Award. They will look at various criteria, like which teams have performed impressively in terms of service, innovation and effectiveness; which teams have clocked-up an all-time high turnover; and which teams have succeeded in making another significant, but different, kinds of contributions to the Schiphol experience. Our jury will evaluate all submissions and announce the nominated teams.

Growth Award

The Growth Award is presented to the Business Partner with the highest sales growth throughout 2019 on a like-for-like base. This Award distinguishes between Airside and Landside. An intermediate ranking will be announced in October.

Hospitality & Service award

The nominees for the Hospitality and Service Award are chosen based on the findings of a mystery shopper.

Connection award

Schiphol will put one employee in the spotlight who deserves it, according to the Business Partners’ employees. It will be someone who has made a difference, or who meant a lot to Schiphol’s travellers in 2019. Send a case about your top employee and maybe he or she will get nominated. Our jury will assess all entries and announce the nominees in January. The winner and the nominees will be put in the spotlight on February 13, 2020.


For the Innovation Award, Connection Award and the Team Spirit Award, a jury will be selected with representatives from the Schiphol Group, external professionals and Business Partners. We will soon announce who will judge the 2019 Business Awards entries.

Entry Criteria


  • Applicants can apply individually or as a team.
  • Applicants must represent a Schiphol Business Partner.
  • Judges will not be allowed to participate in the selection of prize winners in categories in which they themselves have submitted a case.
  • Recipients of awards should be prepared to make a short presentation of their case at the Award Ceremony on February 13, 2020.

Submission conditions

  • The submitted case must be presented in Dutch or in English.
  • The submitted case must be related to a Schiphol Business Partner.
  • The submitted case must have taken place in 2019.
  • Cases that do not meet these conditions will be excluded from the competition.
  • Submitting a case gives Schiphol Group the right to publish this case in on- and offline.

Evaluation criteria

The jury will apply the following evaluation criteria:

  • Originality
  • Impact and effect
  • Costs
  • Practicality
  • Sustainability

Award event and prizes

During a big event on February 13, 2020, we will announce the winners of the Schiphol Business Awards. Besides eternal fame there are prizes to be won with the Awards! To give you an idea: a team visit to a musical, a beach escape with a barbecue or a workshop.

Schiphol Business Awards 2018

We received a large number of incredible business cases last year – and we would like to thank all the entrants for their efforts! The nominations for the Schiphol Business Awards 2018 were announced on Thursday 17 January 2019. The awards ceremony was held on Thursday 7 February 2019 in the Fortune Bar at the WTC Schiphol.

Winners Schiphol Business Awards 2018 (in Dutch)