Schiphol Business Awards 2020

As a result of the corona pandemic, we have decided to cancel the Schiphol Business Awards this year. We will review the situation next year. We sincerely hope that the circumstances will allow us then to hold the Schiphol Business Awards again.

2019 winners announced!

What a fantastic day it was. On Thursday 13 February we announced the winners of the Schiphol Business Awards 2019. There was great enthusiasm both in the terminal and in WTC's Fortune Bar. Congratulations again to the winners! What a great achievement and a justified recognition for what you have achieved!

Connection Award

  • Dalibor Stanic - Sixt

Hospitality & Service Award

  • Avis Budget Autoverhuur

Team Spirit Award

  • HMSHost – Food Professionals Team

Growth Award – Airside

  • SSP Nederland

Growth Award – Landside

  • Enterprise Rent-A-Car

Innovation Award

  • HMSHost – Soup & Bakery by De Verspillingsfabriek

In the morning the first three award winners were announced in a surprising way.

Click here for an overview of the nominees

Connection Award

  • Cees Groot - Capi
  • Abigael Longe - HMSHost
  • Dalibor Stanic - Sixt

Growth Award – Airside

  • Gassan
  • Lagardère
  • SSP

Growth Award – Landside

  • Enterprise Rent-A-Car
  • Kappé Perfumes & Colors
  • Sixt

Hospitality & Service Award

  • Avis/Budget Car Rental
  • D&B Terminal Valet
  • GWK Travelex

Innovation Award

  • AKO
  • HMSHost
  • SAR

Team Spirit Award

  • Capi
  • HMSHost
  • Suitsupply

We want to put our Business Partners and their teams or employees in the spotlight through the Schiphol Business Awards. It is our way of thanking you for your hard work and contribution to the service and great traveler experience at Schiphol. It is also the time to network, discover new partnerships and initiate future plans. And of course to toast to what we have achieved together. Because that is what The Schiphol Connection stands for: doing it together!

We want to thank everyone who contributed with a case.

The 2019 cases have been reviewed by:

Team Spirit award

  • Dieme Ketel

    Senior Manager Parking & Mobility Schiphol

    Dieme Ketel

  • Henk Philip

    Directeur World of Delights

    Henk Philip

Innovation Award

  • Hassan Charaf

    Head of Innovation Schiphol

    Hassan Charaf

  • Peter van Grinsven

    CEO Startupbootcamp, InnoLeaps & The Talent Institute

    Peter van Grinsven

  • Birgit Otto

    Executive Vice President & COO Schiphol

    Birgit Otto

Connection Award

  • Adda Amrani

    Employee HMSHost and Winner Connection Award 2018

    Adda Amrani

  • Tanja Dik

    Director of Consumer Products & Services Schiphol

    Tanja Dik

  • Michel de Lijster

    Director The eTraining Company

    Michel de Lijster

The nominees for the Growth Award are decided on a like-for-like sales increase basis. Mystery shoppers headed out to nominate the contenders of the Hospitality & Service Award who also showed good results in different surveys.

Five categories

There are 5 award categories: Innovation, Growth, Hospitality & Service, Team Spirit, and the Connection Award.

Innovation Award

The Innovation Award will be awarded for the most innovative case. This could be an inventive initiative, like a special design, a creative concept, a sustainable project or an effective training programme that has made a significant contribution to Schiphol Business or experience. Our jury of professionals will judge all of the submitted cases and present their nominations for the best initiatives. Bonus points will be given for a case which also contributes to sustainability.

Team Spirit Award

A good team is worth its weight in gold! The jury will look at various criteria, like which teams have performed impressively in terms of service, innovation and effectiveness; which teams have clocked-up an all-time high turnover; and which teams have succeeded in making another significant, but different, kinds of contributions to the Schiphol experience.

Growth Award

The Growth Award is presented to the Business Partner with the highest sales growth throughout 2019 on a like-for-like base. This Award distinguishes between Airside and Landside.

Hospitality & Service Award

The nominees for the Hospitality and Service Award are chosen based on the findings of a mystery shopper.

Connection Award

The Connection Award will put one employee in the spotlight who deserves it, according to the Business Partners’ employees. It will be someone who has made a difference, or who meant a lot to Schiphol’s travellers in 2019.

About the awards

The name ‘Consumer Awards’ changed to Schiphol Business Awards in 2017. They are a token of recognition for all the efforts and achievements that contribute to commerce at Schiphol and our passengers’ experience. At Schiphol, we like to distinguish ourselves from other airports. We set the bar high – in terms of service, customer friendliness, and the high-quality passenger experience that we and our Business Partners offer.

The award winners in the past have shown how attention to detail, design and service can make a difference. That deserves recognition and a reward for the teams involved. This year, we will again shine a light on special achievements in the field of Innovation, Team Spirit, Growth and Hospitality & Service. The awards not only recognise the winners, but provide inspiration for all Business Partners.