It's one of the best awards an airport can win: the Travel Retail Award in the category ‘Best Airport for Customer Service 2019’! A fantastic result that we can all be extremely proud of.
Published on: 17 June 2019
Around 5,000 international passengers rated the customer friendliness, proactivity and working methods of retail staff at various airports. Tanja Dik, Director Consumer Products & Services at Amsterdam Airport Schiphol said: “The fact that passengers from all over the world give us the highest score for customer service is a fantastic reward for your commitment to exceed the expectations of our passengers on a daily basis.”
“We constantly focus on making the time passengers spend at Schiphol as valuable as possible. A pleasant and carefree shopping experience plays an extremely important role in the overall travel experience at our airport. I would therefore like to congratulate you on winning this prestigious award and thank you for your great dedication to our passengers. This award truly serves to confirm that all our efforts are appreciated!”
The other airports in the running for this award were Singapore Changi Airport, Abu Dhabi International Airport, Dubai International Airport and Hong Kong International Airport. The award was announced and presented in Singapore by TR Business, a British travel & retail media platform.
In the picture: Wieke Vrielink, Manager Consumer Marketing at Amsterdam Airport Schiphol & Tanja Dik, Directeur Consumer Products & Services at Amsterdam Airport Schiphol.