Visit the Schiphol Neighbour Days 2023: Frequently Asked Questions

It’s great that you’re interested in coming to the Schiphol Neighbour Days 2023! If you have any questions about this event, take a look at the FAQs below.

Can’t see your question? Visit schiphol.nl/burendagen or send an e-mail to burendagen@schiphol.nl. We will do our best to get back to you as quickly as possible.

General

Why are you organising this event?

Schiphol would like to do something in return for the neighbours who experience the most noise nuisance from departing and landing aircraft. During the Schiphol Neighbour Days, we welcome these neighbours at the airport and give them a look behind the scenes.

We show our visitors various facets to the Schiphol operation, including the fire brigade, snow fleet, bird control, marshallers, customs and air traffic control.

Why are there only 4200 spots?

The total number of places is based on the spread of visitors over both days and the maximum size of the group for which we can safely provide a demonstration by the fire brigade. This means we have the capacity to receive 4200 neighbours in two days.

Why are the Neighbour Days only for immediate neighbours?

Schiphol wants to do something in return for the neighbours who experience noise nuisance throughout the year. That’s why our immediate neighbours have priority over other residents of the Netherlands.

Interested parties outside the region can always visit our Panorama Terrace or spot planes from one of the Spotter Areas.

Practical

When are the Schiphol Neighbour Days taking place?

Saturday 30 September and Sunday 1 October 2023.

How many tickets can I reserve?

You can request tickets for a maximum of 6 people per registration: 2 adults and 4 children.

What is the minimum age to sign up?

All neighbours are welcome at the Schiphol Neighbour Days. Children under the age of 18 must be accompanied by an adult. This is due to the safety requirements that Schiphol observes. The activities are suitable for everybody aged 6 and over (recommended minimum age).

When will I get my ticket(s)?

Upon signing up successfully, you’ll receive a confirmation e-mail. One week before the event, you will receive an e-mail along with e-ticket that you can print or display on your phone. Tickets are personal and not transferable.

I haven’t received my tickets. What should I do?

Send an e-mail to burendagen@schiphol.nl so we can see what went wrong and, if applicable, send the e-tickets again.

Can I change my tickets to a different day or time?

As long as there are still time slots open, you can cancel the time slot you registered for and sign up for another one. Unfortunately, we cannot give any guarantees on this new time slot.

Can I give my ticket to someone else?

No. Your name is on the ticket. This is due to the security screening of all Schiphol Neighbour Day 2023 visitors. You may be asked for your ID upon entering. That’s why it is important that there are names on the tickets.

What should I do if I have a ticket, but cannot come?

You can deregister by clicking on the deregister link. If you cancel your registration, your code will expire and we can offer your spot to another neighbour.

Do I need to bring my tickets with me?

You can print your tickets and bring them along or show them on your mobile phone.

Do I need to bring my passport?

Yes, either your passport or your ID card. You need to show proof of identity at the entry check.

Will I be searched?

You may be searched and/or your bag may be checked. Security can be mobilised at any time in the event of suspicious persons or situations.

Can I bring a bag with me?

A bag is allowed, but we advise visitors to bring as little as possible. There is a continuous programme over a wide (partly outdoors) area and so there is very limited wardrobe space available. Because the programme largely takes place outside, we also advise you to take the weather conditions into account.

Can I bring food and drink?

We will be providing coffee, tea, squash and a small snack. You may also bring your own food and drink.

Can I take photos?

You may take photos at the Schiphol Neighbour Days 2023. Before taking photos of Schiphol staff, please ask permission. You are not allowed to take photos of the security processes. In addition, do not take photos of Royal Netherlands Marechaussee or Customs officers. There will be a special social media campaign during the event. If you share your photos on social media with the hashtag #schipholburendag, you will be in with the chance to win a tour of airside.

Can I bring my pet(s)

Pets are not allowed at the Schiphol Neighbour Days.

Are there facilities for disabled visitors?

Almost the entire event has disabled access. The OT building has a disabled toilet.

How long does the programme last?

The programme lasts a maximum of 2 hours. You can sign in up to half an hour before your time slot begins. Your visit starts at the time indicated on your e-ticket. We kindly ask that you leave the grounds as soon as your visit has ended so that there is enough space for new visitors.

Where are the Schiphol Neighbour Days 2023 taking place?

The Schiphol Neighbour Days 2023 are taking place in and around the OT building at Schiphol, on Sloterweg 430. You can sign in there, with your e-ticket and ID, up to half an hour before your time slot begins. The two-hour programme starts at the time indicated on your ticket.

How can I get there by public transport?

At Schiphol Plaza, take bus 185 towards Justitieel Complex. Get off the bus at the Koninklijke Marechaussee Schiphol stop. Here, you’ll see the entrance to the event.

Where can I park?

During the Schiphol Neighbour Days 2023, you can park for free at P57. To get there, navigate to Thermiekstraat, Schiphol. There is a shuttle bus to the event from P57. The bus journey takes around 10 minutes. You can sign in at the location half an hour before the start of your time slot.

What if the weather is bad?

Most of the programme takes place outside, so we recommend taking the weather conditions into account. If there is extremely bad weather, we will cancel the Schiphol Neighbour Days 2023. Keep an eye on this website www.schiphol.nl/burendagen.

What arrangements has Schiphol made regarding medical assistance?

There will be a first aid post and an emergency response team in the event that first aid is required.

What is Schiphol doing in terms of sustainability during the Schiphol Neighbour Days?

We separate all waste and recycle as much as possible. The programme also devotes considerable attention to this subject, so that visitors can see what Schiphol is doing in terms of sustainability at and around the airport.