People are always on the move at Schiphol – and our operations team works hard behind the scenes to ensure that everything runs smoothly. This page explains everything you need to know about the passenger process.
The Check-in Desk Allocation Rules (CIDAR) will give you an insight in the allocation principles and planning method for the allocation of the check-in desks in Departure Hall 1 and 3.
There are opportunities to increase your brand recognition at the gates and check-in, which will give maximum visibility to millions of passengers.
At Schiphol, the Dangerous Goods Regulations are prominently displayed as described in the latest ICAO Instructions to the passengers at all places where tickets or boarding passes are provided and baggage can be checked in (claimed). The notifications are being displayed on SDD (Schiphol Dynamic Displays) or airlines screens and in print.
Flexible bank lining facilitates an orderly queuing process by maximising the use of limited floor space in the terminal.
We calibrate the scales at all the check-in desks regularly, which ensures that baggage items are weighed accurately. You can download all the calibration certificates available below, which are arranged by departure hall and desk row.
Premium passengers are important to airlines and to Amsterdam Airport Schiphol. To give these passengers excellent service, we offer priority entryways to reduce their waiting time.
Persons with Reduced Mobility (PRM) have an impaired ability to move independently through the airport. Axxicom Airport Caddy has been appointed by Amsterdam Airport Schiphol to solely manage the PRM process.