Regulated ground handling model

On this page, you will find all public information regarding the provisional award and the next steps in the “Schiphol Ground Handling Regulation” process.

If you have any other enquiries, please email rgm@schiphol.nl.

This page will be regularly updated as new information becomes available.

Regulated Ground Handling Market Model (RGM) - timeline

Enclosed you will find a timeline towards implementation of the new ground handling market model.

Courtesy translation limited ground handling

Decision of the Minister of Infrastructure and Water Management, dated 30
April 2024.

Staff Transition Agreement

This agreement was reached by Aviapartner, dnata, Menzies, Swissport, Viggo (all represented in the WPBL), the FNV trade union, and Schiphol. It sets out how the transition of personnel resulting from the tendering process will be handled, and ensures that clear agreements are in place to offer employees certainty. KLM is subject to agreements within its own organisation.