Questions and answers about access to the stand-off zone: Frequently asked questions

The stand-off zone is a security zone around the terminal buildings of Schiphol. As of 30 November 2022, this zone can only be accessed by authorised drivers with functionally necessary vehicles. These vehicles must be authorised and checked. Examples of locations within the stand-off zone are the logistic streets of Schiphol (Transportstraat, Expeditiestraat and Laad- & Loskade), the Jan Dellaertplein and the Dienstenbaan. The stand-off zone is only accessible via vehicle passages.

The stand-off zone is used by companies that need to enter the zone with a specific type of vehicle needed to carry out a particular function. This can include suppliers, transport companies and other companies who wish to deliver or collect goods, or to perform a service. The actual user must become a Known Transporter and go through the application process or have the vehicle checked at the Remote Security Center (RSC) prior to each visit. This means in concrete terms: the supplier or the transport company itself and no the ‘client’ of that supplier or transport company. The client or business partner at Schiphol for whom you are supplying goods or services at the airport will determine in consultation with Schiphol whether access to the stand-off zone is necessary.

Both the driver and all vehicles must be registered. All vehicles must also undergo a security check before Schiphol grants access to the stand-off zone. As a Known Transporter, you do that yourself. Are you not a Known Transporter? Then the driver must first drive past the Remote Security Center.

This can be achieved in one of two ways:

• Users that are a Known Transporter check the vehicle and the load themselves. How the user does this is defined in the security programme.
• Users that are not registered as a Known Transporter report to the Remote Security Center prior to every visit to the stand-off zone. The security staff will carry out a security check at the RSC. Based on that check, the user will be given one-time access to the relevant vehicle passage in the stand-off zone.

• If you make regular use of the vehicle passage(s) in the stand-off zone at Schiphol, we recommend that you become a Known Transporter. As a Known Transporter, you can carry out the vehicle check yourself and have direct independent access to the stand-off zone, having been issued with a personal Schiphol Pass and a Schiphol Vehicle Pass with BT authorisation. In other words, you do not have to report to the Remote Security Center. This saves you time. In addition, as a Known Transporter, you have access to the stand-off zone outside the opening hours of the Remote Security Center.
• If you do not require regular access to the stand-off zone at Schiphol with a vehicle, or if you are unable or do not wish to become a Known Transporter, this is not a problem. However, it does mean that prior to every visit you first have to report to the Remote Security Center before you will be given access to the stand-off zone. The Remote Security Center (RSC) is open Monday to Friday between 10 AM and 3 PM. Address: Freightway building, Flamingoweg 22, Schiphol (view the route). The Remote Security Center is closed on public holidays.

Schiphol has a landside access policy for vehicles. This access policy applies to all users who wish to enter the stand-offzone with a vehicle. The ‘Known Transporter Policy’ details the framework of requirements that transporter mut meet before the status of Known Transporter can be granted:

• Known Transporter Policy.

A Known Transporter is a supplier, transport company or other company whose driver(s) and vehicle(s) have obtained ‘BT’ (‘Bekend Transporteur’, Known Transporter) authorisation to independently enter the stand-off zone of Schiphol. The company is registered as a Known Transporter, but the application process must be completed for every user and vehicle that needs independent access to the stand-off zone.

Watch the animation to find out everything about what a Known Transporter is in 1 minute and 30 seconds:

To become a Known Transporter, you first need to meet a number of conditions. Some of these conditions apply to the company itself, others to the personnel who are granted access to the stand-off zone.

• As a company, you must register with Schiphol and sign a declaration of commitment. Your client(s) or business partner(s) at Schiphol for which you need to access the stand-offzone must agree that access to these location is functionally necessary.
• The company must draw up a security programme. In the security programme, the company establishes with Schiphol how the vehicle check and cargo check will be carried out and how it is ensured that this checked status remains intact until entering the stand-off zone.
• Personnel that is involved in carrying out the security check and the driver(s) that enter(s) the stand-offzone must be in possession of a valid background check and have followed the Known Transporter e-learning.
• Both the company, the driver and the vehicle must be registered at Schiphol. There are certain requirements for this.

Watch the animation to see how one can become a Known Transporter:

To become a Known Transporter, you must complete a number of steps. An authorised signatory or signatories at the company needs to sign the declaration of intent and a security programme needs to be drawn up. In the security programme, the company establishes with Schiphol how the vehicle check and cargo check will be carried out and how it is ensured that this checked status remains intact until entering the stand-off zone. You must also register your company in the digital webportal eVesta, and your driver must complete an e-learning module. Completing all these steps to become a Known Transporter takes a total of four to six weeks.

Do you want to become a Known Transporter? Complete the application form, sign the declaration of intent with Schiphol and draw up the security programme. Send these completed documents incl. proof of power of attorney (Chamber of Commerce KVK registration) to bekendtransporteur@schiphol.nl with 'Application Known Transporter' in the subject line to start the application process.

• Also see the Step-by-step application Known Transporter document (pdf) to read what you need to do to become a Known Transporter
• Or watch the animation to see how one can become a Known Transporter:

In the security programme, the company establishes with Schiphol how the vehicle check and cargo check will be carried out and how it is ensured that this checked status remains intact until entering the stand-off zone.

Access to the stand-off zone is gained using vehicle passages. As a Known Transporter, you check the vehicle yourself before you enter the stand-off zone. One does this is accordance with the procedures as described in the security programme. At the vehicle passage, you present your personal Schiphol Pass to the card reader, which checks the validity and authorisation of your pass. The Schiphol Vehicle Pass is also automatically checked at the same time. If your pass is valid and authorised, you will be given automatic access to the stand-off zone. If something goes wrong at the vehicle passage, you can contact the Schiphol Control Center via the intercom facility on the column or ask the on-site security officer for assistance. The locations within the stand-off zone are open to Known Transporters 24 hours a day, 7 days a week. Please note: Following the introduction of time slots in around 2024, you will have to make an online booking in advance.

The animation explains how you can access the stand-off zone as a Known Transporter:

As a Known Transporter, you have independent access to the vehicle passages for which you are authorised.

To ensure independent access to the vehicle passage, you must be in possession of a valid and authorised personal Schiphol Pass and a valid and authorised Schiphol Vehicle Pass with BT authorisation. If you have forgotten your personal Schiphol Pass and/or you arrive in a vehicle with no valid Schiphol Vehicle Pass, you will not be given access. In that case, you will first have to visit the Remote Security Center for a vehicle check. If the Remote Security Center grants permission, you will still be able to access to the vehicle passage.

If you need access to the stand-offzone but you are not a Known Transporter, you first need to report to the Remote Security Center. At the Remote Security Center, a member of security staff will register the driver and the vehicle. This security officer will also carry out a vehicle check. You will then be issued with an RSC ticket that will allow you to report to the appropriate vehicle passage. Read more about how the Remote Security Center works.

Also watch the animation to see how one can access the stand-off zone via the Remote Security Center:

The RSC ticket you receive from the Remote Security Center only gives you access to the vehicle passage stated on the ticket. It gives you 10 minutes to travel from the Remote Security Center to the specific vehicle passage in the stand-off zone. If you need to access multiple locations within the stand-off zone, you will have to return to the Remote Security Center to gain separate access to each location you need to visit. This enables us to guarantee the relevant driver and vehicle authorisation and to check the vehicle for each location.

The Remote Security Center (RSC) is open Monday to Friday (excluded public holidays) from 10 AM to 3 PM. If you are not a Known Transporter and the Remote Security Center is closed, you will not be able to access the stand-off zone. Exceptions can only be made in very particular circumstances that require compliance with a set of specific criteria. See Access to the stand-off zone outside Remote Security Center opening hours (ad hoc procedure) for more information about this type of one-time access.

Please note:

• The Remote Security Center is closed on public holidays. See the website of the Government of the Netherlands for a list of public holidays in the Netherlands.