Suggestions and complaints - Badge Center

Do you wish to submit a complaint to the Badge Centre or do you have a suggestion for improving the processes at the Badge Centre, CUIP or Checkpoints? if so, we would be pleased to hear from you.

Submitting a complaint to the Badge Centre

Are things not going the way you had hoped? Do you have any complaints about applying for a Schiphol Pass, Schiphol Day Pass, Visitor Pass or Vehicle Pass? If so, send an email to Schiphol Group's Badge Centre Control and specify the nature of the problem in as much detail as possible:

Suggestions for the Badge Centre

Do you have an idea which would help to improve the pass and pass application procedures? Suggestions can also be emailed to The Badge Centre Control will contact you within five working days.

General complaints or suggestions

For general suggestions and complaints, i.e. not relating to the Badge Centre, you can call the Customer Contact Centre on +31 20 6012626.