Please let us know!: Emergency, incident or unsafe situation?
It’s important that you report any safety occurrence (emergency, incident or unsafe situation) to Schiphol. This way, we can initiate the appropriate follow-up as well as learn and improve in the field of safety. Those reports help us to keep Schiphol safe for travellers, visitors and everybody that works at the airport.
If you see a life-threatening situation, unsafe working methods, an unsafe traffic situation, a faulty cord, or any other safety or environmental risk – please let us know!
The image below shows which situations we distinguish and how they can be reported.
How to report safety occurrences
Emergencies
In a life-threatening situation where every second may count, please call the Central Alarm Schiphol Office immediately on +31 (0) 20 601 2222.
Incidents and malfunctions
If the fire brigade, police or ambulance are not immediately needed, you can contact the Control Centre for Landside and Terminal related situations on +31 (0)20 6012555. In case of Airside-related situations please call the Airside Operations Office on +31 (0)20 601 2116.
Please note: Dangerous technical defects and malfunctions can be reported to Schiphol by calling +31 (0)20 601 2550. A technical service is available 24/7 to secure or resolve the situation.
Frequently Asked Questions about reporting safety occurrences (emergencies, incidents and unsafe situations)
Why is safety reporting important?
We want to make Schiphol as safe as possible and we therefore strive for zero safety incidents. In order to prevent emergencies, incidents and unsafe situations, it is important that we have a good understanding of what goes (almost) wrong in terms of safety. Reported incidents are analysed to recognise trends, understand the root causes and identify (new) risks. We learn from occurrences and take measures to prevent them in the future.
Is it obligatory to report occurrences?
Article 16 of the Schiphol Rules states the following about reporting emergency, incident and unsafe situations: all employees, (main) contractors and third parties must report safety incidents. When an investigation is started, you are obliged to provide the airport with all the necessary information.
What kind of situations should I report?
Report all health, safety or environmental incidents that involve Amsterdam Airport Schiphol. This can range from a broken tile to a fatal accident.
- Emergencies/accidents: occurrences requiring emergency services or life-threatening situations where every second counts. This could be an accident involving injury or a fire. Call the emergency centre directly on +31 (0)20 601 2222.
- Incidents and unsafe situations: incidents that have occurred and/or events with (risk of) injury or damage.
Where can I report occurrences?
This depends on the location of the occurrence. See the overview below:
Please note: always call the Central Alarm Schiphol Office in case of an emergency: +31 (0)20 601 2222.
| Location of occurrence | Where to report? |
|---|---|
| Airside | Airside Operations Office: +31 (0)20 601 2116 |
| Landside | Control Centre: +31 (0)20 601 2555 |
| Terminal | Control Centre: +31 (0)20 601 2555 |
| Baggage | Control Centre: +31 (0)20 601 2555 |
| Schiphol-East | Control Centre: +31 (0)20 601 2555 |