Conference Programme: The Network Planning Society

In 2020 the 6th edition of the Network Planning Society, hosted by the Route & Business Development team of Amsterdam Airport Schiphol took place in Utrecht. An inspiring two-day event, where we updated and informed our airlines about the latest updates at AMS, with plenty of networking opportunities. Location for this year’s edition was the city of Utrecht. Part of the social programme was dinner with all delegates in a typical Dutch venue. See the Event Highlights for a impression of this NPS edition!

Would you like to receive more information for the next edition, contact Sophie Mosch, Route & Business Development Manager. (,

Programme Thursday 27 February

Location: Grand Hotel Karel V, Utrecht
Coffee, tea and registration

  • Welcome and introduction participants
    Sophie Mosch, Route & Business Development Manager

  • Insights in Schiphol’s vision 2050: quality of network, life and service
    Guillaume Burghouwt, Strategist

  • Aviation Marketing, Cargo & Customer Experience strategy and goals for 2020
    Maaike van der Windt, Director Aviation Marketing, Cargo & Customer Experience

  • Outlook towards moderate growth: insights in Dutch political decision making on aviation
    Maarten van der Scheer, Senior Advisor Stakeholder Strategy & Development

  • Schiphol’s sustainability roadmap towards zero waste and zero emission
    Plus: Interactive discussion, a network perspective on sustainability: how can airline and airport network developers contribute
    Denise Pronk, Programme Manager Corporate Responsibility

  • Cargo Dynamics: Utilization of cargo capacity in the bellyhold
    Niall van de Wouw, Managing Director CLIVE

  • Inspiring Examples: Passenger Experience Labs
    Maryan Brouwer, Programme manager Passenger Experience

  • Customer care and crisis communication
    Robbert van Vliet, Customer Care Manager

  • Networking Drinks & Dinner at the Speelklok, Utrecht
    Short speech by Birgit Otto, Chief Operational Officer

Programme Friday 28 February

Location: Amsterdam Airport Schiphol
Airport Tour: Capital Programme new A-pier and APOC (Operations Center)

  • Traffic review and forecast: looking back (2019) and beyond
    Suzanne de Hoog, Data Analyst
    Michael Arntzen, Manager Traffic Analysis & Forecasting

  • Using data insights to improve on time performance Jeffrey Schäfer, Airport Operations Process Analyst

  • Closing, concluding remarks
    Traffic review and forecast: looking back (2019) and beyond, Sophie Mosch, Route & Business Development

Participating airlines