Conference Programme: The Network Planning Society
Programme Thursday 27 February
Location: Grand Hotel Karel V, Utrecht
Coffee, tea and registration
Welcome and introduction participants
Sophie Mosch, Route & Business Development Manager
Insights in Schiphol’s vision 2050: quality of network, life and service
Guillaume Burghouwt, Strategist
Aviation Marketing, Cargo & Customer Experience strategy and goals for 2020
Maaike van der Windt, Director Aviation Marketing, Cargo & Customer Experience
Outlook towards moderate growth: insights in Dutch political decision making on aviation
Maarten van der Scheer, Senior Advisor Stakeholder Strategy & Development
Schiphol’s sustainability roadmap towards zero waste and zero emission
Plus: Interactive discussion, a network perspective on sustainability: how can airline and airport network developers contribute
Denise Pronk, Programme Manager Corporate Responsibility
Cargo Dynamics: Utilization of cargo capacity in the bellyhold
Niall van de Wouw, Managing Director CLIVE
Inspiring Examples: Passenger Experience Labs
Maryan Brouwer, Programme manager Passenger Experience
Customer care and crisis communication
Robbert van Vliet, Customer Care Manager
Networking Drinks & Dinner at the Speelklok, Utrecht
Short speech by Birgit Otto, Chief Operational Officer
Programme Friday 28 February
Location: Amsterdam Airport Schiphol
Airport Tour: Capital Programme new A-pier and APOC (Operations Center)
Traffic review and forecast: looking back (2019) and beyond
Suzanne de Hoog, Data Analyst
Michael Arntzen, Manager Traffic Analysis & Forecasting
Using data insights to improve on time performance
Jeffrey Schäfer, Airport Operations Process Analyst
Closing, concluding remarks
Traffic review and forecast: looking back (2019) and beyond, Sophie Mosch, Route & Business Development
Participating airlines
