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We always strive to offer you a memorable experience at our airport. If for any reason you are unsatisfied with our services, or have any suggestions for improvement, we welcome any of your feedback. We work tirelessly to enhance our services and to be of better assistance to you and your fellow travellers.
Contact your airline
If you have any questions about your flight, please contact your airline directly.
Concerns with security staff
Questions or concerns about any mistreatment by the security guards at Schiphol must be addressed to the Ministry of Defence. Follow the link to file an online report. The Secretary of Defence supervises all security staff, so Schiphol is not able to handle queries of this nature.
Local Community Contact Centre Schiphol
Do you live in the vicinity of Schiphol and have a question or complaint? The Local Community Contact Centre Schiphol (BAS) can help. This website is in Dutch only.
If you have any other questions, concerns or comments, please click 'Continue' below.
For phone contact, please feel free to call us on +31 20 794 08 00.