All measures at a glance
We have taken measures for your safety and that of your colleagues and travellers in order to reduce the risk of a new outbreak of the coronavirus. You may already know many of these measures, because they have been implemented everywhere in the Netherlands. However, many travellers from other countries converge at Schiphol who may not be familiar with corona measures in the Netherlands. All measures are listed below for your reference.
Clean hands are helping hands
Please touch as few things as possible and wash your hands regularly. You can do so in the toilets, but there are also dispensers everywhere with Schiphol hand sanitiser. Please feel free to use it and alert others. We are cleaning more than usual in the terminal and offices and are focusing on contact points such as door handles, knobs and banisters.
Face masks in traveller areas
A face mask is mandatory for everyone in places where travellers and their baggage are checked. Please keep this in mind when you are working in these places and put on your face mask, and remember to set a good example.
Please wear your face mask:
- At all departure halls
- At security and passport control areas
- At the gates during the boarding process
- At customs in the reclaim halls
- On the buses to and from the car parks
- On the buses to and from the plane.
You can remove your mask in traveller-free zones where you can maintain 1.5-metres of distance. Of course, you can continue to wear your mask if you prefer, such as in places where it is difficult to maintain space, like the staff passages. If you forget to bring your mask, they will be for sale at various shops at Schiphol Plaza, including the pharmacy and at Hema. There will soon be several vending machines with face masks in the terminal.
Maintain a safe distance
We have applied markings and stickers that help you follow the correct routes everywhere at Schiphol so that you can maintain a distance of 1.5-metres from others. Walkways, entrances and exits have all been clearly marked. You often encounter these indications inside the terminal and office buildings. You will also find markings in the Baggage Basement and every second carousel is in use, so that you can keep your distance easily when working.
Please be aware of points where you may encounter others, such as at the entrances, stairs and passageways. There are clear indications at the lifts about how many people can use it at the same time. Please use the stairs if possible, unless there is no other option. Please keep six steps away from others on the stairs. Please note that some stairs are one-way only. If you need use an emergency staircase, make sure that you close the doors properly to adhere to fire safety rules. If you would like to sit somewhere to relax, there are limited seats available that will enable you to keep a safe distance.
Splash guards and plexiglass partitions
It is a challenge to maintain a distance of 1.5-metres at the desks. That is why most of them are equipped with transparent screens. You will see them at the information and check-in desks and at the Royal Netherlands Marechaussee desks, among other places.
Extra protection in staff passages
For the safety of colleagues and security staff, various measures have been taken at personnel passageways:
- You will see markings everywhere to maintain 1.5-metres of distance
- The iris scan lock and containers for security will be cleaned more thoroughly than usual
- Security guards will wear face masks and gloves
- The security checks have been changed in consultation with the RIVM and NCTV
- There are plastic screens at the desks.
Please check in advance whether you are wearing any objects in your clothes or on your body in order to smoothly pass through the security checks. Please place all items in the bins that go through the hand baggage scanner. That way, you will avoid an alarm, a situation where you have to go through the gate again, or where you need to be searched unnecessarily. That will keep it smooth and safe for yourself and your colleagues. You will also pass through controls much faster. A face mask is not mandatory in the staff passages, but it is of course permitted.
Hospitable to visitors
As Schiphol staff, you are ambassadors for the airport. Travellers and visitors may find it quite scary to be walking through a busy international airport during this time, so please be extra hospitable. That can be achieved 1.5-metres. If people come too close, please take a step back and ask them kindly if they can maintain 1.5-metres distance from you. You will still be able to answer questions from that distance. If you cannot maintain a distance of 1.5-metres for whatever reasons, there will probably be specific instructions, such as to wear a face mask and gloves. Please check with your employer if this applies to you. Splash guards have been placed at the counters to protect both employees and travellers.
Use of Schiphol vehicles on airside
Use of vehicles
Many vehicles in the terminal, baggage basements and on the platform are for general use. For small vehicles, enter the vehicle one at a time. That applies to baggage pullers, for instance. Please use the contact points such as the handlebars and door handle before and after use.
Schiphol vehicles with screens
A number of Schiphol vehicles have been equipped with a screen between the driver and the co-driver and/or a screen between the front and rear seats. Please account for reduced visibility and reflections in the plastic.
Instruction in a Schiphol vehicle
It is necessary for two people to occupy a vehicle during training. Therefore, please follow the checklist prior to the instruction:
- It begins with a check of health complaints by the instructor and student and their environment
- The vehicle is then disinfected, including steering wheel, mirrors, gear lever, headrest and mobile phone
- You can decide with your instructor or student whether to wear a face mask and gloves
- If you need more explanations, then please get out and give the instructions outdoors (where possible) and at a safe distance from each other.
Come to the airport in work clothes
If you have a locker at Schiphol for your work clothes, it can be hard to maintain your distance in many changing rooms when there are several people changing at one time. If that happens, please consider wearing your work clothing to work so that you don't have to change clothes again at Schiphol.
Talk to each other
Schiphol uses safeguards that monitor compliance with safety measures, including maintaining a distance or wearing a face mask. Please hold each other accountable in complying with the corona measures. Please do so in a respectful way and appreciate it when others ask the same of you. It means that you care about each other's safety and the safety of travellers.