New ways to contact Schiphol will be introduced on 1 April 2019. Our goal is to offer better assistance to travellers who have questions or experience problems in the terminal. The basic principle is that information will be obtainable from the traveller’s preferred means of communication, and at their desired location and time. The quick reference sheet New ways to contact Schiphol will enable you to quickly and easily assist travellers.
Published on: 3 April 2019
Schiphol’s customer research has shown that travellers want to make use of online communication to get information, including chat. They also would like to ask questions in person, where possible. From 1 April, travellers will be able to reach us 24/7, 365 days a year using their preferred means of contact.