Jeanine Mocking goes through more pens than anyone else at Schiphol – or so it seems! As a permit coordinator, her role is to complete stacks of forms that are required for applications and construction projects. Although most of that happens digitally, it involves a lot of consultation work. Jeanine describes her role as a ‘head domino’: “If one project comes to a standstill due to the lack of a permit, it affects everything else’.