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Claim a refund for double parking costs

If your parking reservation costs were paid twice, you can request a refund for the extra cost. This situation may occur when a reservation was made then a parking ticket was taken from the machine, or if the reservation was double-paid by credit card.

Personal information

Reservation number

If you made an online booking and still paid the parking fee, we'll need a few documents from you. Please upload a copy of your credit card transaction, bank statement or parking ticket. it needs to show what you paid when you drove out of the car park.