Important announcements

Refund form: Claim a refund for double parking costs

If your parking reservation costs were paid twice, you can request a refund for the extra cost. This situation may occur when a reservation was made then a parking ticket was taken from the machine, or if the reservation was double-paid by credit card.

Personal information

Reservation number

If you made an online booking and still paid the parking fee, we'll need a few documents from you. Please upload a copy of your credit card transaction, bank statement or parking ticket. it needs to show what you paid when you drove out of the car park.


Once we have your details, we will let you know whether you will receive a refund within seven business days. In the meantime, you can contact our friendly customer service team with any questions on 0900 0141.