Important announcements

Refund form: Claim a refund for double parking costs

If your parking reservation costs were paid twice, you can request a refund for the extra cost. This situation may occur when a reservation was made then a parking ticket was taken from the machine, or if the reservation was double-paid by credit card.

Personal information

Parking information

The booking number can be found in the confirmation email and has 6 characters (letters and/or numbers).

Where were you parked?

What did you pay?

What happened that caused you to pay twice?

Upload proof of payment

Have you made a parking booking? Please upload a copy of your parking ticket, and your credit card transaction or bank statement of the second payment. Did you not make a parking booking beforehand? Then please upload a copy of your parking ticket, and your credit card transaction or bank statement of both payments.

Refund

Once we have your details, we will let you know whether you will receive a refund within seven business days. In the meantime, you can contact our friendly customer service team with any questions on 0900 0141.