In the terminal buiding with the Passenger Assistant: What to expect

You should allow more than 1.5 hours transfer time to have a realistic chance of catching your connecting flight.

New assistant

In the terminal building, you will meet the assistant who will guide you through the terminal. He or she will have a wheelchair; you may also choose to walk, depending on your mobility, of course. On a number of aprons, we provide transportation using electric caddies.


Schiphol provides transportation for multiple passengers using electic caddies. You might be sharing a caddy with other passengers. If you are travelling with someone else, they are only allowed on the caddy if there is enough room. If there is not enough room, the Passenger Assistant will arrange with your travel companion where to meet later.

Passport control and security screening

You go through the security screening with the Passenger Assistant. Depending on the airport of your departure and arrival, you might have to go through passport control. At the security screening, a security officer will conduct on-person screening and will also screen any medication, medical aids and associated documents you may have.

Tip: tell the security officers clearly which security screening protocols you can and cannot comply with.

Assistance Lounge

If you have more than three hours to wait for your connecting flight to depart, the Passenger Assistant will escort you to the Assistance Lounge. In this lounge, you can wait for your connecting flight and assistants are on hand to help you. Shops, bars, restaurants and accessible toilets are located nearby the Assistance Lounge. The Passenger Assistant will arrange a time with you to pick you up and take you to the gate for your connecting flight.