Services offered by the Passenger Assistant: What to expect from the Passenger Assistant

The Passenger Assistant is there to assist anyone who has difficulty getting around the airport and/or using the facilities.

Can the passenger assistant help me with my baggage?

Yes. The passenger assistant will, if necessary, assist you in checking in your checked luggage, carrying your carry-on luggage (if you are travelling alone), storing your carry-on baggage on board the aircraft and retrieving your luggage in the baggage claim.

Can the Passenger Assistant provide medical services?

No. If medical services need to be provided while you are being assisted, such as connecting or disconnecting oxygen, you can request this from Airport Medical Services. That way, Airport Medical Services will know when to be on stand-by in order to assist you. You can also travel with a formal companion, who will provide the medical services you need.

Will the Passenger Assistant accompany me in the toilet?

No. The Passenger Assistant can take you to a toilet, but they cannot accompany you inside. If you need help inside the toilet then we advise you to bring your own companion.

Will the Passenger Assistant come shopping with me?

No. We can always lend you a wheelchair with which to go shopping, though.

Will I be able to get food/beverages while the Passenger Assistant is accompanying me in the waiting room?

Yes. Simply ask your Passenger Assistant. They will take you to a nearby eatery, provided there is enough time to do so before your flight departs. You should arrange a time and place to meet up with the Passenger Assistant once you are finished.

Will the same Passenger Assistant accompany me at all times?

We do everything we can to ensure this, but it may not always be possible for logistical reasons. This is on account of waiting times and locations.