Assistance at the airport: Our Passenger Assistants: We're here to help you

If you need assistance at the airport, please let your airline know at the time of booking your flight ticket. We recommend that you inform the airline at least 48 hours in advance, otherwise you may face a longer waiting time of up to 45 minutes. Other passengers who have booked assistance in advance have priority. For more information on waiting times at Schiphol, please see our quality standard.

At 27 spots across Schiphol, there are call points where you can ask for help at any time.

Booking assistance

If you need help directly from the car park, the bus stop or train platform, please let us know. Simply email assistentie@airportcaddy.nl with your request and we will book an assistant for you. We are happy to help.

Please provide us with the following information in your email:

  • Flight number
  • Your first and last names
  • Your flight dates
  • What time you plan to arrive at Schiphol
    We advise arriving 3 hours prior to departure.
  • Where at Schiphol you would prefer to be collected
  • Your mobile number
  • The assistance code that best matches your situation:
    • WCHR: for travellers who cannot walk long distances
    • WCHS: for travellers who cannot walk long distances or use stairs
    • WCHC: for travellers who cannot walk and need to be lifted in to their seats
    • DEAF: for travellers who are hard of hearing or deaf
    • BLND: passengers who are visually impaired or blind
    • DEAF/BLND
    • DPNA: for travellers with a mental disability.

And the airlines may use the FreeText box for additional information about your reduced mobility.

Assistance without a prior reservation

At 27 spots across Schiphol, including the car parks, bus stops, train platform and entrances to the terminals, there are call points where you can ask for assistance. If you have not requested assistance 48 hours in advance, it may take a while before we can get someone to help you. Passengers who have booked assistance in advance have priority.

Blue assistance sign-in posts