Making an appointment - An appointment for assistance

Apply for assistance first

Do you need assistance at the airport? Please directly indicate this when booking your ticket or trip.

Making an appointment

Send an email to assistentie@airportcaddy.nl to make an appointment with your assistant. This will ensure that someone will be waiting for you when you arrive at Schiphol. Are you coming by car? In such cases, the assistant will meet you at your parking space. Please be sure to include the following information in your email:

  • Name & address details
  • Flight number and destination
  • Expected time of arrival at Schiphol
  • Your telephone number.

You can also report to the Assistance desk when you are checked in or at a self-registration kiosk when you have not checked in yet. That means you possibly will have to wait longer. Please make sure you arrive at the airport on time.