In the terminal building: What to expect upon arrival

Assistance for people with extra needs

Your new assistant

In the terminal building you will meet an assistant who will guide you to the airport exit. Your assistant will transport you using an electric caddy, a wheelchair or just walk with you to the passport control or baggage belt areas. You can also share with other passengers. We make a first stop at the gates sometimes in order to let off other passengers for their transfer flights.

Passport control

You may pass through the passport control area, but this depends on what airport you arrived at Schiphol from.

Baggage belts

Your assistant will guide you to the right baggage belt and help you collect your baggage.

Your wheelchair

If your wheelchair or other mobility device was kept in the hold during your flight, it can be collected from the odd-sized baggage area. Your assistant will be happy to help with this.

Loaner wheelchairs

If you are being picked up, the person picking you up can use a loaner wheelchair. These can be identified by their distinctive yellow colour and can be found at the entrance to the departure halls, in the arrivals halls, at Schiphol Plaza and at the entrance of parking garages P1 and P2. A two-euro coin is required to use the wheelchair. The two-euro coin is refunded when the wheelchair is returned.