Check-in and assistance: Assistance in the Schiphol terminal


Are you unable to check in and drop off your baggage yourself?

If so, you will meet your assistant, at either

  • one of the blue self-registration kiosks in the Departure Hall or the car park;
  • or the Assistance desk in the departure halls.

Have you already checked in online and you do not have any bags to check?

If so, you will meet your assistant at the Assistance desk in the departure hall. Always verify the check-in times for your airline in advance. Add another hour to give yourself time to use the self-registration kiosk or to report to the Assistance desk.

Are you able to check in and drop off your baggage yourself?

If so, then the check-in desk representative will point you towards the nearest Assistance counter after you have checked in. We will happily guide you from there.

Extra assistance departures

Would you like to travel with your own wheelchair?

The check-in desk representatives will label your wheelchair to be loaded onto the aircraft. We therefore advise that you do not check in online but through your airline's check-in counter at Schiphol.

You can remain seated in your own wheelchair up to the entrance of the aircraft door. From this point on, the airline will arrange for your wheelchair to be taken and handled further towards the aircraft's baggage hold. Only if you explicitly indicate that you do not want this, you can leave your own wheelchair at check-in and use the Schiphol wheelchair.

Need to go through Control at your own pace?

Do you have a hidden disability and therefore need more time to go through Security and Passport Control comfortably? If so, ask for a green lanyard at the assistance counter in the departure hall on your day of departure. This way, we can recognise you in order to give you more time and space if you so desire. Have you requested assistance in advance? Then we can help you get through security with priority. Find out more about requesting assistance on this page.

With this lanyard, you can simply stay with your travel companions in order go through Security and Passport Control together at your own pace. Take your time. We wish you a pleasant journey!

Shopping or getting something to eat/drink at Schiphol Plaza

Schiphol Plaza is the shopping area before you reach the check-in desks. If you would like to shop there, you are welcome to do so independently. The assistant does not accompany you. Need a wheelchair? The wheelchairs for general use are available for this purpose.


Let the assistant know exactly how you prefer to be assisted. Our service is based on your wishes. Read more about our Quality standard here.