Check-in and assistance: Assistance in the Schiphol terminal

Check-in

Are you unable to check in and drop off your baggage yourself?

If so, you will meet your assistant, at either
- one of the blue self-registration kiosks in the Departure Hall or the car park;
- or the Assistance desk in Departure Hall 2 or 3.

Have you already checked in online and you do not have any bags to check?

If so, you will meet your assistant at the Assistance desk in the departure hall. Always verify the check-in times for your airline in advance. Add another hour to give yourself time to use the self-registration kiosk or to report to the Assistance desk.

Are you able to check in and drop off your baggage yourself?

If so, then the check-in desk representative will point you towards the nearest Assistance counter after you have checked in. We will happily guide you from there.

Extra assistance departures

Would you like to travel with your own wheelchair?

The check-in desk representatives will label your wheelchair to be loaded onto the aircraft. We therefore advise that you do not check in online but through your airline's check-in counter at Schiphol.

Shopping or getting something to eat/drink at Schiphol Plaza

Schiphol Plaza is the shopping area before you reach the check-in desks. If you would like to shop there, you are welcome to do so independently. The assistant does not accompany you. Need a wheelchair? The yellow wheelchairs for general use are available for this purpose.

Tip

Let the assistant know exactly how you prefer to be assisted. Our service is based on your wishes. Read more about our Quality standard here.