Going to the terminal: Assistance at passenger bridge and platform
Using the passenger bridge
If your aircraft is parked at a gate that is connected directly to the terminal building, we will be waiting for you at the aircraft door. Please note the standard waiting times.
If you need assistance leaving your seat, please remain seated and wait for us to come to you. We will come on board to help you as soon as all the other passengers have disembarked and there is enough room to move you safely and discretely.
We will transport you in a special wheechair that fits in the aisle to the aircraft exit door and, once you have left the aircraft, will move you to the airport wheelchair that is provided.
If you can only sit in your own wheelchair, and you have informed the airline about this in advance, the airline's ground handling agent will fetch your wheelchair from the hold of the aircraft and place it ready for use at the open aircraft door. You can then transfer from our special aisle wheelchair to your own wheelchair on leaving the aircraft.
At some locations, your plane will not be physically located at a gate. In those cases, a staircase will be attached to the plane. We will ask you to alight down the stairs with our guidance, but only if you are able to. If you are unable to use the staircase, we will safely take you down with a scissor-style freight lift. We will then drive you to the terminal in our wheelchair bus.