Assistance to and at the gate: Eat, drink and transport to the gate
Would you like to get something to eat/drink, go shopping or go to the business lounge?
On request, the assistant can drop you off at an eatery, shop or the business class lounge if there is enough time to do so. He/she will arrange a time to pick you up again.
In principle, however, the assistant will escort you directly to the gate and say goodbye to you there. If you require assistance in boarding the plane, please indicate this. The assistant will either wait with you or come back later to help you board. We will do our best to ensure you can board first. Once on board, the flight attendants will take over from us and provide you with further assistance.
Not all gates are connected to the aircraft by a passenger bridge. At some locations you go by bus. If you can climb stairs, board the passenger bus to the plane with the other passengers. Isn't it possible to climb stairs? No problem, we will take you to the plane with our own wheelchair bus or ambulance lift and help you on board.
Taking your wheelchair to the aircraft
If you need your own wheelchair, we will use an ambulift to take you to the aircraft. If you prefer, we can lift you into your seat and we can help you store your carry-on luggage. Your wheelchair loads the airline into the hold of the aircraft. Once you are on board, we will bid you farewell and the cabin personnel will take over from us. Assistance will be waiting at the airport of your arrival destination.
Would you like more information about what to expect on board? Your airline will gladly provide you with more details.