Assistance to and at the gate - Eat, drink and transport to the gate

Would you like to get something to eat/drink, go shopping or go to the business lounge?

On request, the assistant can drop you off at an eatery, shop or the business class lounge if there is enough time to do so. He/she will arrange a time to pick you up again.

Regular gate

In principle, however, the assistant will escort you directly to the gate and say goodbye to you there. If you require assistance in boarding the plane, please indicate this. The assistant will either wait with you or come back later to help you board. We will do our best to ensure you can board first. Once on board, the flight attendants will take over from us and provide you with further assistance.

Bus gate

Not all gates are linked to the aircraft via a passenger bridge. At some locations, you must ride a bus to the aircraft. If you are able to climb stairs, you will simply board the bus with the other passengers. The bus will then transport you to the aircraft. If you are unable to climb stairs, it is not a problem. We will use our wheelchair bus to transport you to the aircraft. We can help you board the plane with a stair climber, too.

Taking your wheelchair to the aircraft

If you need your own wheelchair, we will use a stair climber or ambulift to take you to the aircraft. If you prefer, we can lift you into your seat and we can help you store your carry-on luggage. Your wheelchair will be loaded into the hold. Once you are on board, we will bid you farewell and the cabin personnel will take over from us. Assistance will be waiting at the airport of your arrival destination.

Would you like more information about what to expect on board? Your airline will gladly provide you with more details.

We're here to help anytime.

Frequently asked questions Contact us