Data processing: Lost & Found

Which personal data do we process?
If you lose something at Amsterdam Airport Schiphol, you can report the loss via Schiphol’s website. Depending on the information you enter on the site, we will process the following personal data:

  • first name and surname
  • address
  • town/city
  • country
  • telephone number
  • email address
  • ID and ID number
  • date of birth
  • gender
  • signature
  • descriptions about the item(s) you lost

Furthermore, we obviously collect items that are left behind at Amsterdam Airport Schiphol. For example, if you lose your wallet or proof of identity, we will also process the personal data connected with these items.

Why do we process your personal data?
We process your data with the aim of returning your lost items to you. We do not process the details for other purposes.

How long do we retain your details?
We will not keep the contact details you provide us in connection with your lost item for longer than 14 months.

The retention period for an item we find depends on the item concerned. We always pass on proofs of identity we find to the Royal Netherlands Marechaussee within two days. Bank cards and credit cards are destroyed after around four weeks. Most other data carriers (documents, USB flash drives, electronics) are destroyed after three months.

Who do we share your data with?
Lost & found services is managed by an external company, who has access to your data. We will hand your proof of identity to the Royal Netherlands Marechaussee. Furthermore, we will obviously share your data with a delivery service if we send your lost item back to you.

Who is the controller?
Schiphol Nederland B.V.

This version was issued in July 2020.