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Lost & Found

Did you lose or forget something during your journey?

  • If you are still at the airport, please inform at one of the airport information desks if your lost item has been found and been handed in.
  • If you left the airport already, you can fill out the online lost & found form. After applying the form, you will receive a registration number. With the details you have filled out, we can trace down whether your lost item has been handed in or not.
  • You can also call our customer contact center, telephone number +31 20 7940800 and we will fill out the online form together.
  • When you have applied an online form and your lost item has been found, you will receive an email from us within 3 days of registering your lost property, or 5 if you lost it on a flight. In this email you will find all the information necessary to obtain your found item.

What does Amsterdam Airport Schiphol do with lost items?

  • We will store lost items during 1 day at the information desk where the items have ben handed in. After that we will store lost items in a secured lost & found depot.
  • Obtaining your lost items is free of charge.
  • We will inform you within 3 days after receiving you request or 5 if you lost it on a flight if your lost item has been found.
  • If your item has been found and stored at the lost & found depot, please make an appointment to collect it.

Collecting lost items

  • When your lost item has been found and you have obtained a registration number, we will keep your item in store for 14 days. You can then collect your lost items whenever you want.
  • You can only obtain a lost item with a registration number (starting with a letter).
  • If you are not able to collect your lost items within 14 days, please inform us as soon as possible by dialing telephone number 0900-0141 from The Netherlands or +31 20 7940800 from abroad.

Sending lost items
Lost items can be send to you via one of our preferred couriers or you can choose your own courier.
•  JBM
•  WBS

Lost your Passport, ID or driving-license?
Passports, driving licenses and ID's, if found, will be handed over to Royal Netherlands Marechausse. Please contact them by phone: + 31(0)20-6038626