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FAQ Schiphol Valet Parking

1. What is Schiphol Valet Parking?
2. What makes Schiphol Valet Parking so convenient?
3. What other services does Schiphol Valet Parking offer?
4. What are the rates for Schiphol Valet Parking?
5. Do PriviumPlus members qualify for a discount at Schiphol Valet Parking?
6. How do I get to Schiphol Valet Parking?
7. How do I drive up and park at Schiphol Valet Parking?
8. Where do I drop off my car key at Schiphol Valet Parking?
9. What is a Service Agreement?
10. How does Schiphol Valet Parking work on my return?
11. Is Schiphol Valet Parking staffed at night?
12. Where will my car be parked when I use Schiphol Valet Parking?
13. Can someone else pick up my car for me?
14. What happens in the event that my car is damaged during my absence?
15. Does Schiphol Valet Parking provide disabled access?

Reservations

1. How do I make a reservation for Schiphol Valet Parking?
2. Can I use Schiphol Valet Parking without making a reservation?
3. Can I make a reservation for Schiphol Valet Parking by fax?
4. How will the privacy of my personal details be safeguarded?
5. How far in advance can I make a reservation for Schiphol Valet Parking?
6. What is the maximum length of time I can park at Schiphol Valet Parking?
7. What is the minimum length of time I can park at Schiphol Valet Parking?
8. What should I do if Schiphol Valet Parking is full?
9. How do I alter or cancel my Schiphol Valet Parking reservation?
10. Until when can I alter or cancel my Schiphol Valet Parking reservation?
11. Can I arrive later than the start date/time shown on my reservation?
12. How can I tell that my Schiphol Valet Parking reservation has been accepted?
13. Can I make more than one reservation for different periods within a single booking?
14. Can I make more than one reservation for different cars/licence plates within the same period?
15. Can I use a Schiphol Valet Parking reservation with a different licence plate?
16. How do I alter the licence plate on my Schiphol Valet Parking reservation?
17. Can I enter and leave the car park more than once within my booking period?

Booking extra services

1. How do I make a reservation to have my car washed at Schiphol Valet Parking?
2. How do I order flowers from Schiphol Valet Parking?
3. How do I request a top-up of my windscreen wash at Schiphol Valet Parking?


Payment

1. How do I pay for my Schiphol Valet Parking reservation?
2. Do I pay for my Schiphol Valet Parking reservation in advance or afterwards?
3. Is there any charge for altering or cancelling my Schiphol Valet Parking reservation?
4. If I park at Schiphol Valet Parking for longer than I reserved, do I have to pay extra?
5. Can I split my payment at Schiphol Valet Parking?
6. Can I be invoiced for my Schiphol Valet Parking bill?

Making a reservation through a personal account

1. Why have an online ‘personal account’?
2. How do I alter my account details, e.g. to enter a new address or licence plate?
3. How do I view my transaction history?
4. What should I do if I forget my password?

Schiphol Valet Parking Subscriptions

1. What is a Schiphol Valet Parking subscription?
2. Is a Schiphol Valet Parking subscription right for me?
3. What are the benefits of a Schiphol Valet Parking subscription?
4. What are the rates for Schiphol Valet Parking subscribers?
5. How do I apply for a Schiphol Valet Parking subscription?
6. As a PriviumPlus member, do I qualify for an extra discount on a Schiphol Valet Parking subscription?
7. What is the difference between a subscriber and user of a subscription?
8. What should I do if I am the subscriber and I forget my log-in?
9. As the subscriber, how can I view the bookings made?
10. How do I add or alter a subscription user?
11. Can I use the same subscription account to make and pay for a private reservation?

Schiphol Valet Parking Agents

1. What is an agent?
2. How do I become a Schiphol Valet Parking agent?
3. How do I apply to be a Schiphol Valet Parking agent?
4. What is the difference between a subscription and an agent?
5. What type of agreement do I sign as an agent?
6. Can an agent make a reservation for an existing subscriber or user?
7. How do agents make a reservation and how do they pay?
8. As an agent, how can I view the bookings made?
9. What should I do if I am an agent and I forget my log-in?

Overview of Valet Parking
1. What is Schiphol Valet Parking?
Schiphol Valet Parking is a special service at Amsterdam Airport Schiphol for travellers requiring high levels of speed, service and convenience. Just make a reservation, park your car right in front of the Terminal building, hand your keys in at the desk, sign the service agreement and walk straight through to the Terminal. Our qualified staff will park your car in a secure, monitored car park at Amsterdam Airport Schiphol. It will be waiting for you outside the departure hall when you return. Your car can be washed in your absence, and we can arrange for a bouquet of flowers to be waiting for you through our florist service.

2. What makes Schiphol Valet Parking so convenient?
Speed: drive up to the Terminal, hand in your car key and head straight through to your flight or check-in desk. We park the car for you.

Service: your car will be parked for you in a covered car park at the airport. It will be waiting for you outside the departure hall when you return. If you wish, your car will be washed and/or you can order a bouquet of flowers to be ready for you on your return.

Easy 24/7 reservations: online, using a personal log-in if you wish.

3. What other services does Schiphol Valet Parking offer?
Schiphol Valet Parking offers a number of extra services. You can opt to have your car washed and cleaned, have the windscreen wash topped up, or order a bouquet of flowers. Please click here for more details and prices.

4. What are the rates for Schiphol Valet Parking?
Click here for an overview of the rates. The minimum charge is the day rate. After the first 24 hours, charges are calculated per hour up to the maximum day rate. To use Schiphol Valet Parking, you must make a reservation in advance. Reservations are easy to make online using the reservation form. Online reservations can be made up to 24 hours in advance. For last-minute reservations within 24 hours of departure, call 020-4067890. You will be charged a last-minute surcharge of EUR 8.
Click here to view the rates for Schiphol Valet Parking’s extra services, such as car washing, topping up the windscreen wash, or ordering flowers.

5. Do PriviumPlus members qualify for a discount at Schiphol Valet Parking?
As a PriviumPlus member, you qualify for a discount of EUR 5 on the maximum day rate for the first three days. Your discount will therefore be a maximum of EUR 15, if you park for three days or longer. This discount cannot be combined with subscription discounts or other promotions. When making a reservation, enter your 10-digit PriviumPlus card number.
Your discount will be calculated automatically. When checking in at the desk, you may be asked to show your PriviumPlus card to process the discount.

6. How do I get to Schiphol Valet Parking?
Follow the signs for 'Schiphol' on the motorway. When you arrive at Schiphol, follow the signs for ‘Departures’. When you come to the departure hall, you will see a traffic barrier. Pull up to the barrier, and a staff member will check your licence plate number (they may ask for your name/ID). Once your details are confirmed, you can drive on. Park your car between Departures 2 and 3, using the spaces allocated to Schiphol Valet Parking. The entrance to the Schiphol Valet Parking desk is in the middle of the bend within the Schiphol Valet Parking area.
Follow this link to view a map of the area.
Another option is to enter the following destination in your navigation system: Vertrekpassage 3, Amsterdam Airport Schiphol.

7. How do I drive up and park at Schiphol Valet Parking?
When you come to the departure hall, you will see a traffic barrier. Pull up to the barrier, and a staff member will check your licence plate number (they may ask for your name/ID). Once your details are confirmed, you can drive on. Park your car between Departures 2 and 3, using the spaces allocated to Schiphol Valet Parking. The entrance to the Schiphol Valet Parking desk is in the middle of the bend within the Schiphol Valet Parking area.

8. Where do I drop off my car key at Schiphol Valet Parking?
Park your car between Departures 2 and 3, using the spaces allocated to Schiphol Valet Parking. You will see the Schiphol Valet Parking desk immediately in front of you as you go through the entrance. For a map showing the location of the Schiphol Valet Parking desk, please go to the map link.

9. What is a Service Agreement?
Before you hand over your key to a member of staff at the Schiphol Valet Parking desk, you will need to sign a Service Agreement. This is to indicate that you agree with the terms and conditions that apply to Schiphol Valet Parking. The agreement also includes a record of any existing damage to your car at the time of handover. A member of staff will walk around the car and make a note of any visible damage. By signing the Service Agreement, you agree with this assessment of the extent of any existing damage to your car. Schiphol Valet Parking cannot be held liable for any such damage.

10. How does Schiphol Valet Parking work on my return?
When you come to collect your car on your return, report to the Schiphol Valet Parking desk between Departures 2 and 3. Present the Service Agreement you were given when you dropped off your car key, and the fee will be calculated based on the parking time. If you have had your car washed, the windscreen wash topped up or ordered flowers, these charges will be calculated on top. You can pay the total sum by debit card, credit card or in cash. If you are a subscriber or agent, you will receive an invoice at the end of the month with the charges for that month*. Once you have settled your account, your car key will be returned. Check your car before you leave. This concludes the parking service, and we wish you a pleasant onward journey.
* in some cases (depending on the subscription contract) the cost of extra services will be settled in person at the desk. The actual parking costs however are always invoiced. This depends on what the subscriber has agreed to for each individual subscription user. Invoicing for agents will depend on the type of agency contract held with Schiphol Valet Parking.

11. Is Schiphol Valet Parking staffed at night?
Yes, staff are present at Schiphol Valet Parking 24 hours a day. The desk is open from 6:00 to 24:00. The desk may at times be unmanned at night. However, you can call 020 – 40 67 890 at any time, 24 hours a day. A member of staff will be on hand immediately to receive or return your key. \


12. Where will my car be parked when I used Schiphol Valet Parking?
Our experienced staff members will park your car in a covered, monitored car park at Schiphol-Centre.

13. Can someone else pick up my car for me?
Yes, that is possible. You can notify us when you make your reservation. The nominated person will need to show a valid ID in order to take your car. If there is any doubt, we will contact the person who made the reservation. If that person has not indicated that someone else will pick up the car, or if they cannot be reached by phone, the car will not be handed over.

14. What happens in the event that my car is damaged during my absence?
Schiphol Valet Parking will make every effort to ensure your car is well looked after. When you arrive and sign the Service Agreement, a staff member will make a note of any existing damage to your car. That is partly the purpose of the Agreement. If any damage does occur to your car during your absence, the terms and conditions you agreed to by signing the Service Agreement will apply. For Schiphol Valet Parking’s terms and conditions, please refer to the General Terms and Conditions.

15. Does Schiphol Valet Parking provide disabled access?
If you are disabled and would like to make use of Schiphol Valet Parking, please call the Schiphol Valet Parking service desk ahead of time on 020 – 406 7890. This is important because the entrance to the service desk is too narrow for a wheelchair or wheeled walker. Our service desk staff members will be pleased to help you fold your wheelchair or wheeled walker and carry it inside through a special entrance.
On your return, we will also be pleased to help you get back into your car.
The parking spaces are located immediately in front of the Departure Hall. There are no special disabled parking spaces. Parking costs will be the same as the regular rates. Schiphol Parking does not offer special rates for disabled parking. No free parking is available.

Reservations

1. How do I make a reservation for Schiphol Valet Parking?
To use Schiphol Valet Parking, you must make a reservation in advance. You can do this online free of charge up to 24 hours before your arrival at Schiphol Valet Parking. Go to the Schiphol Valet Parking reservation form, and you will be guided through the booking process step by step. The amount displayed at the end of the booking process is a provisional price based on the parking duration you selected. The final amount will be based on the actual duration of the parking period.
For last-minute reservations within 24 hours of departure, call 020-406 78 90. You will be charged a last-minute surcharge of EUR 8.

2. Can I use Schiphol Valet Parking without making a reservation?
You must always reserve in advance. You will only be granted access to Schiphol Valet Parking (in front of the departure hall) if you have made a reservation. You can make a reservation online free of charge up to 24 hours in advance on www.schiphol.nl/valetparking. For last-minute reservations within 24 hours of departure, call 020-406 78 90. You will be charged a last-minute surcharge of EUR 8.

3. Can I make a reservation for Schiphol Valet Parking by fax?
No, you can no longer make or change a reservation by fax. To make a reservation, please visit the website.

4. How will the privacy of my personal details be safeguarded?
Your personal details will be used only for the purposes of the service agreement, to settle any complaints, and for customer satisfaction surveys. If you wish to alter your reservation or your personal account details, you can do so at any time through Manage my Account. You can also indicate whether or not you wish to receive the Schiphol newsletter and any special offers by checking the appropriate box.

5. How far in advance can I make a reservation for Schiphol Valet Parking?
You can make a reservation for Schiphol Valet Parking up to 24 hours in advance through the website. For last-minute reservations within 24 hours of departure, call 020-406 78 90. You will be charged a last-minute surcharge of EUR 8.

6. What is the maximum length of time I can park at Schiphol Valet Parking?
You can make a reservation for up to 21 days through the website. If you would like to park for longer than that, please make a reservation for 21 days and, when you arrive, notify the Schiphol Valet Parking desk of the actual number of days you wish to park.
 
7. What is the minimum length of time I can park at Schiphol Valet Parking?
There is no minimum stay at Schiphol Valet Parking. However, if you park for less than 24 hours, remember that you will be charged the full day rate (24 hours).

8. What should I do if Schiphol Valet Parking is full?
Schiphol Valet Parking will of course try to avoid this from happening. If you hold a subscription, you will in any case always have priority. In the exceptional event that Schiphol Valet Parking is full, we will be pleased to direct you to Schiphol Excellence Parking.
This is the exclusive, comfortable self-parking parking facility at Amsterdam Airport Schiphol, located right next to the Terminal.
Schiphol Excellence Parking can be reserved up to 24 hours in advance through the reservation form. Follow this link for more information on Schiphol Excellence Parking.
Reservations are not required for Schiphol Excellence Parking. You can drive into the car park at any time by taking a parking ticket, or by using your credit card or PriviumPlus card.

9. How do I alter or cancel my Schiphol Valet Parking reservation?
It is easy to alter or cancel your reservation online through Manage my booking.
As a subscriber or agent, you can change your reservation by logging into your account through the ‘Agent’ or ‘Subscription’ tab and using ‘Booking Search’ to find your reservation. Once you have found the reservation, you can click on it to alter or cancel it.

10. How far in advance can I alter or cancel my Schiphol Valet Parking reservation?
There is no charge for alterations made at least 24 hours in advance through ‘Manage my booking’. The indicated parking rate payable may of course change as a result. If you wish to alter or cancel your reservation within 24 hours of entry, call 020-406 78 90.
Please note! If you do not inform us of a change to your entry date, you will not be able to access Schiphol Valet Parking. You can only enter the access road beyond the barrier if you have a reservation. If you do not have a reservation, you will not be recognised as a Schiphol Valet Parking customer and staff will not be allowed to grant you access. Please always make sure to inform us in time of any alterations made.

11. Can I arrive later than the start date/time shown on my reservation?
You can always change your reservation prior to departure. This is easily done through the Schiphol website under ‘Manage my booking’. Changes can be made at no charge up to
24 hours before your starting date/time. Any changes made within 24 hours of departure must be made by phone on 020-406 78 90.
Please note! If you do not inform us of a change to your entry date, you will not be able to access Schiphol Valet Parking. You can only enter the access road beyond the barrier if you have a reservation. If you do not have a reservation, you will not be recognised as a Schiphol Valet Parking customer and staff will not be allowed to grant you access.

12. How can I tell that my Schiphol Valet Parking reservation has been accepted?
As soon as you make a reservation online, a confirmation of your reservation will be sent to the email address you supplied. The confirmation states the length of the stay you requested and any extra services (e.g. car washing, topping up the windscreen wash, or flowers).
Any time you change your parking details or if you cancel your reservation, you will receive an automatically generated email with your amended details.

13. Can I make more than one reservation for different periods within a single booking?
You cannot do so within a single booking. You can of course make a number of individual reservations for different periods.

14. Can I make more than one reservation for different cars/licence plates within the same time period?
It is possible to make more than one reservation for different licence plates for the same time period. However, you cannot do so in a single booking. You will need to make individual reservations.

15. Can I use a Schiphol Valet Parking reservation with a different licence plate?
Your licence plate grants access to the access road in front of the departure hall. If you arrive with a different licence plate and you have not submitted those details in advance through the Schiphol website, you will in principle not be granted access. You should therefore always ensure that you alter your licence plate details through ‘Manage my booking’ up to 24 hours in advance of your reservation period. If you wish to alter your licence plate details within 24 hours, you can do so by calling 020-406 78 90.

16. How do I alter the licence plate on my Schiphol Valet Parking reservation?
Go to ‘Manage my booking’ and log in. You will find your licence plate details under ‘Additional information’. Click on ‘alter’ to change your licence plate. You can do so free of charge up to 24 hours in advance of your reservation period. If you wish to alter your licence plate within 24 hours, you can do so by calling 020-406 78 90. No additional charge will be made.

17. Can I enter and leave the car park more than once within my booking period?
It is not possible to enter and leave within your reservation period more than once. Once you drive in, you licence plate is taken off the list at the barrier. Your parking period starts when you hand in your key at the desk.

Booking extra services

1. How do I make a reservation to have my car washed at Schiphol Valet Parking?
When you make your online reservation under the ‘Reservation’ tab, go to ‘Add-ons’ to select car washing and to add it to your reservation. Do not forget to click ‘Place in basket’, otherwise your selection will not be included in the reservation. All the options are displayed here. If you have already made a reservation and want to add or alter an extra service, go to 'Manage my booking', log in and make the required changes. You can also request extra services at the desk.

2. How do I order flowers from Schiphol Valet Parking?
When you make your online reservation under the ‘Reservation’ tab, go to ‘Add-ons’ to select a bouquet of flowers and to add it to your reservation. Do not forget to click ‘Place in basket’, otherwise your selection will not be included in the reservation. All the options are displayed here. If you have already made a reservation and want to add or alter an extra service, go to 'Manage my booking', log in and make the required changes. You can also request extra services at the desk.

3. How do I request a top up of my windscreen wash at Schiphol Valet Parking?
When you make your online reservation, under the ‘Reservation’ tab, go to ‘Add-ons’ to select windscreen wash and to add it to your reservation. Do not forget to click ‘Place in basket’, otherwise your selection will not be included in the reservation. If you have already made a reservation and want to add or alter an extra service, go to 'Manage my booking', log in and make the required changes. You can also request extra services at the desk.

Payment

1. How do I pay for my Schiphol Valet Parking reservation?
You pay for your parking at the Schiphol Valet Parking desk when you return. If you have had your car washed, the windscreen wash topped up, or you have ordered flowers, these charges will be calculated on top. You can pay at the desk with a debit card, credit card or in cash. If you have a subscription, you will receive an invoice at the end of the month with the charges to date. Depending on the type of subscription you have, you may or may not have to pay for your extra services at the Schiphol Valet Parking desk. This depends on whether the services are payable by the user of a particular subscription. If you are using a special discount rate (as in a seasonal offer), you will pay in advance when you make the online reservation. You can make that advance online payment with iDEAL or a credit card. Special offers are always published on the website. If you have a subscription or are an agent and receive a monthly invoice, these seasonal offers can also be included on your invoice.

2. Do I pay for my Schiphol Valet Parking reservation in advance or afterwards?
You pay for your reservation afterwards, when you come to collect your car. That means you always pay for the actual duration of your stay. Any extra services are also paid for when you collect your car. You can pay by credit card, debit card or in cash. If you have a subscription, you will receive a monthly invoice. If you are using a seasonal offer, you will pay in advance when you make the online reservation. In that case you can use a credit card or iDEAL. If you have a subscription or are an agent and receive a monthly invoice, these seasonal offers can also be included on your invoice.

3. Is there any charge for altering or cancelling my Schiphol Valet Parking reservation?
You are free to alter or cancel your reservation before your departure. You can do so by going to ‘Manage my booking’ on the website. Alterations can be made at no charge up to
24 hours before your starting date/time. Any alterations or cancellations made within 24 hours of departure must be made by phone on 020-406 78 90. If you do not inform us of your altered booking, an additional charge of EUR 11.50 will apply.

4. If I park at Schiphol Valet Parking for longer than I reserved, do I have to pay extra?
You pay afterwards based on how long you have actually parked. The price displayed when you make a reservation is an indication based on the length of stay you requested in the reservation. You may park for longer than you requested in the reservation. Your final charge on your return will be based on the number of days/hours you have actually parked.

Please note: if you do stay for longer than you initially requested in your reservation, please inform us in good time by calling 020-604 78 90 (free of charge). If you do not inform us of your extended stay, an additional charge of EUR 11.50 will apply.

You are free to alter your reservation before your departure. To do so, go to ‘Manage my booking’ on the website. Any changes made within 24 hours of departure must be made by phone on 020-406 78 90.

5. Can I split my payment at Schiphol Valet Parking?

You may pay for Schiphol Valet Parking and any extra services separately. However, it is not possible to use more than one payment method for a single transaction, i.e. parking or extra services. If you are a subscriber, this will depend on the conditions attached to your subscription. You will however be able to allocate the parking costs to your subscription and settle the extra services separately. The bill for the extra services must then by settled straight away at the desk by credit card, debit card or in cash. If you wish, you can settle the parking costs at the desk too, and not have them invoiced.

6. Can I be invoiced for my Schiphol Valet Parking bill?

Only agents and subscribers can pay for Schiphol Valet Parking by invoice. Other customers can pay for their reservation at the desk with a debit card, credit card or in cash. If you would like to take out a subscription, use the request form and check the terms and conditions.

Making a reservation through a personal account

1. Why have a ‘personal account’?
If you have a personal account, you won’t have to enter your personal and vehicle details such as the licence plate, model and type of car each time you make a reservation. To create a personal log-in for Schiphol Valet Parking, go to the log-in field on the reservations page. Subscribers and agents will be sent a personal log-in once they have signed their Schiphol Valet Parking contract.

The next time you make a reservation, choose Schiphol Valet Parking as your requested parking service. When you enter the date, you will see the log-in link. Enter your username (email address) and password. Your main details will be preloaded and you can then complete the reservation.

2. How do I alter my account details, e.g. to enter a new address or licence plate?
Go to ‘Manage my account’ and log in as usual with your personal email address and password. Alter the details in the relevant fields. You can do this at any time, 24/7. Then click on ‘Confirm’. Your details will then be amended and saved. You can alter your details as often as you like. The new details will apply to each new reservation. Existing reservations can be altered through ‘Manage my booking’.

3. How do I view my transaction history?
This function is only available through a personal log-in for Schiphol Valet Parking subscribers and agents, or if you have a personal account. Subscribers and agents always have a personal log-in. Any other users will need to create a personal account.

Log in through your account, and click on ‘Booking Search’. You can then enter various search criteria, such as date of entry, date of exit, booking date, name, etc. You will be shown all the reservations that match your search criteria. You can then export these details to an Excel or CSV file. Your transaction history can be viewed 24/7.

If you have a personal account, you can log in through ‘Manage my booking’ using details from an earlier reservation. You will then see the ‘All my bookings’ option at the bottom of the page, and if you click on that you will see an overview of your bookings.

4. What should I do if I forget my password?
Go to the log-in field on the reservations page, and click on ‘Forgot your password?’ A link to reset your password will then be sent to the email address you registered with. You can then use your usual email address to enter your password and log into your personal account.

Schiphol Valet Parking Subscriptions

1. What is a Schiphol Valet Parking subscription?
Schiphol Valet Parking subscriptions are aimed at frequent travellers or companies that regularly use Schiphol Valet Parking. You will receive a EUR 5 daily discount for days 1-3 whenever you park at Schiphol Valet Parking. You will be sent a monthly invoice for the total amount owed based on how long you have actually parked, and stating any other extra services such as car washing and flowers. An annual administrative fee of EUR 47.50 is payable for Schiphol Valet subscriptions. This amount is waived if your parking charges exceed EUR 425 (excl. VAT) a year.

Businesses can specify which individual users/employees are entitled to order extra services as part of the subscription. It is easy to add users through ‘Add user’. To remove a user, go to 'Maintain user', select the user and set 'Stop Sale' to ‘Y’. You can also use this function to specify what individual users may or may not do.

If, when taking out the subscription, you explicitly indicated that extra services should not be included in the subscription, these will not be shown on the monthly invoice. Of course, individual users of the subscription (e.g. employees) may still purchase extra services at their own expense. They would then need to settle their account for those services when they return to the Schiphol Valet desk. Payment can be made using the usual methods: credit or debit cards, or cash.

2. Is a Schiphol Valet Parking subscription right for me?
If you do not travel very often but would like to pay monthly by invoice, a subscription would still be suitable. Moreover, you will receive a EUR 5 daily discount for days 1-3 whenever you park at Schiphol Valet Parking. An annual administrative fee of EUR 47.50 is payable for subscriptions. This amount is waived if your Schiphol Valet Parking charges exceed EUR 425 (excl. VAT) a year.

3. What are the benefits of a Schiphol Valet Parking subscription?
A Schiphol Valet Parking subscription offers several benefits. For instance, you will receive a EUR 5 daily discount for days 1-3 whenever you park, and you will not have to pay at the desk. You will receive a monthly invoice and an overview of your parking and any extra services used. The monthly invoice is based on your actual stays and any extra services used. As a subscriber, you will also always have priority when reserving a parking space.

More than one user can be included in a single subscription. For instance, businesses can take out a subscription for multiple employees.

4. What are the rates for Schiphol Valet Parking subscribers?
You will receive a EUR 5 discount per day on days 1-3 every time you park. The subscriber’s discount may not be combined with other promotions or offers. For an overview of rates please refer to the rate card.

Schiphol Valet Parking subscribers qualify for a number of annual special promotions and offers. Details of these will normally be sent to you at the email address supplied when you took out your subscription.

5. How do I apply for a Schiphol Valet Parking subscription?
You can complete a form on the subscription page to apply for a Schiphol Valet Parking subscription. You will then be emailed a separate form to authorise a monthly direct debit (for the charges accrued in the previous month). Please sign this form and return a scanned copy by email.

You will then receive your subscription contract within 14 days. This will include instructions on how to proceed. You can normally expect to start using your subscription ten working days after the date of your application.

6. As a PriviumPlus member, do I qualify for an extra discount on a Schiphol Valet Parking subscription?
PriviumPlus members do not receive an additional discount on a subscription. As a PriviumPlus member you do receive a EUR 5 daily discount for days 1-3 on each individual Schiphol Valet Parking booking.

7. What is the difference between a subscriber and user of a subscription?
The subscriber is the person who is named on and who manages the contract. It is the party that purchases the subscription and pays the parking charges by monthly invoice. The subscriber determines who may use the subscription (the users). A subscription user is not by definition the person who pays the parking charges. These charges are calculated on a monthly basis and invoiced to the subscriber. The subscriber determines whether individual users are permitted to charge extra services such as car washing and flowers to the subscription. Where this is not permitted, the user will pay for these services at the Schiphol Valet Parking desk.

Subscribers can manage their subscription through a special link providing access to a restricted area of the booking system. By entering a personal username and password, the subscriber can then change various details such as individual users, and can bring up user histories.

Users can make a booking by logging in on the Schiphol Valet Parking website. After entering a username (the email address supplied by the subscriber) and a password, users can then simply make a reservation.

8. What should I do if I am the subscriber and I forget my log-in?
Subscription users can reset their password themselves through [password reset link]. If you are the subscriber / subscription manager and you log in using the special subscription log-in, you can send an email to Schiphol Valet Parking asking them to reset your password. You will be notified once the password has been reset and will receive a one-off password. You can then log in and create a new password yourself.

9. As the subscriber, how can I view the bookings made?
Log in using your personal log-in and password through the subscription link, and click on ‘Booking Search’. You can then enter various search criteria, such as entry date, exit date, booking date, name, etc. You will then be shown all the reservations that match your search criteria. You can export these details as an Excel or CSV file. Your transaction history can be viewed 24/7.

10. How do I add or alter a subscription user?
You can add users through ‘Add user’. The email address then serves as a log-in ID for the user. If you want to alter a user’s details, go to ‘Maintain user’ and select the relevant log-in. By entering ‘y’ in the Stop Sale line, you will prevent a user from making further bookings through the subscription.

11. Can I use the same subscription account to make and pay for a private reservation?
You can notify the desk staff whether your parking is private or to be charged through the subscription. If you wish to pay privately the fee cannot be invoiced, but you can pay through the usual methods such as debit card, credit card or cash. Bear in mind that the parking reservation will still be recorded on the subscription overview. The fee will of course not be charged on to the subscription account.

Schiphol Valet Parking Agents

1. What is an agent?
A Schiphol Valet Parking agent is an intermediary who can make a reservation on behalf of a user. Examples include corporate travel agents.

2. How do I become a Schiphol Valet Parking agent?
You can become a Schiphol Valet Parking agent if you make a minimum of 750 euros’ worth of reservations per quarter with Schiphol Valet Parking.

3. How do I apply to be a Schiphol Valet Parking agent?
You can complete a form on the agent page to apply for Schiphol Valet Parking agent status. If you opt for the type of agency where you pay on behalf of your clients, you will be emailed a separate form to authorise a monthly direct debit (for the charges accrued in the previous month). Please sign the form and return a scanned copy to us by email.
You will then receive your subscription contract within 14 days. This will include instructions on how to proceed. You can normally expect to start using your subscription ten working days after the date of your application.

4. What is the difference between a subscription and an agent?
Subscriptions are for individuals and companies that use Schiphol Valet Parking at least once a month. An agent is an intermediary who can make a reservation on behalf of a Schiphol Valet Parking user. Agents cannot make reservations for existing subscribers and users.

5. What type of agreement do I sign as an agent?
As an agent you can choose from two types of agent agreement:
1- the agent pays Schiphol Valet Parking for reservations through a monthly invoice, and it is up to the agent to invoice the costs to its client;
2- the agent reserves parking and any other extra services on behalf of its client. The client pays the parking and any extra service charges at the Schiphol Valet desk upon its return, via any of the usual payment methods (credit card, debit card or cash).

Agents receive commission periodically for the parking services used. For more information, to submit an application or to view the general terms and conditions, click here.

6. Can an agent make a reservation for an existing subscriber or user?
Agents cannot make reservations for existing subscribers and users. Agents can only make a reservation for individuals who do not have a subscription nor use one.

7. How do agents make a reservation and how do they pay?
Agents are sent a personal log-in once they have signed a Schiphol Valet Parking contract. Log in through your account under the ‘Agent’ tab using your personal log-in and password, and then click on ‘New reservation’. You can then make a reservation.

8. As an agent, how can I view the bookings made?
Log in using your personal log-in and password through the subscription link, and click on ‘Booking Search’. You can then enter various search criteria, such as entry date, exit date, booking date, name, etc. You will then be shown all the reservations that match your search criteria. You can export these details as an Excel or CSV file. Your transaction history can be viewed 24/7.

9. What should I do if I am an agent and I forget my log-in?
If you are an agent and have forgotten your password, you can email Schiphol Valet Parking and ask them to reset your password. You will be notified once the password has been reset and be given a one-off password. You can then log in and create a new password yourself.