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Information for passengers with reduced mobility


Assistance upon departure

Departing from Schiphol and require assistance? Find out how to request this service and what to expect here.
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Assistance upon arrival

Arriving at Schiphol and require assistance? Find out how to request this service and what to expect here. Read more

Assistance upon transfer

Do you have a connecting flight at Schiphol and require assistance? Find out how to request this service and what to expect here. Read more

Accessibility at Schiphol

Schiphol aims to provide passengers with reduced mobility or a disability with outstanding service. You can read all about our facilities here. Read more

Effective preparation

To ensure a smooth journey, it is important to prepare properly. You can read our advice here.  Read more

FAQs

Can my assistance animal travel with me? What will happen with my specially modified wheelchair? Can I use the business class lounge? And many other questions and answers… Read more

Complaints & suggestions

Were you dissatisfied with the assistance provided? Can you suggest how we could improve our service or do you have any other complaints or suggestions? Please let us know. Read more

Quality Standards

The assistance at Schiphol complies with international laws and regulations and is provided under the responsibility of Schiphol.                Read more