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FAQ General

What facilities are available at Schiphol for logistics companies?

There is a wide variety of premises available on and around Schiphol Airport, to suit operations from the smallest to the largest. Many of the larger, new facilities are being constructed with direct access to the apron, in line with efforts to streamline the processing of cargo. Currently, adjacent to the airport cargo area, the third dedicated logistics area (Schiphol Trade Park) is starting development. For more information, you can contact Schiphol Real Estate (Telephone: +31 (0) 20 601 2888; e-mail:

Where can I find out about leasing existing premises on and off-airport?

For all property on and around the airport, please see the current list here, or contact Schiphol Real Estate (Telephone: +31 (0) 20 601 2888; e-mail: 

Where can I find out about available land for new buildings?

Schiphol has plentiful development land for new logistics buildings. Please contact Schiphol Real Estate (Telephone: +31 (0) 20 601 2888; e-mail:, or contact Schiphol Area Development Company (Telephone: +31 - 20 666 40; e-mail:

How many airlines serve Schiphol? How many destinations are served?

Schiphol is currently served by 99 scheduled airlines, operating to 323 destinations in 98 countries. In addition, 27 scheduled freighter operators at the airport.

How many freighter operators serve Schiphol, and on what routes?

27 scheduled freighter operators serve 20 main destinations: Shanghai, Nairobi, Hong Kong, Moscow, Singapore, Dubai, Chicago, Doha, Miami, Tokyo, Seoul, Kuala Lumpur, Guangzhou, Quito, Abu Dhabi, Johannesburg, Jeddah, Taipei, Houston and New York.

What are the main import and export markets served through Schiphol?

Schiphol’s global network of 323 scheduled destinations covers the world. Our regional ranking (Q1/2014) was:
To/from: Share
Asia 36.96%
N. America 17.78%
Middle East 13.78%
Africa 11.44%
Latin America 10.77%
Europe 9.27%

What are the main commodities moved through Schiphol?

Schiphol handles every commodity that flies, and has all the facilities required to handle even the most specialised of cargo. Most growth is currently seen in pharmaceuticals (particularly from India), and fruit and flowers.

Where can I find a list of major exporters/importers in the Netherlands?

We are not aware of a free source of such information, but a number of organizations such as EVO (Dutch Shippers’ Council), KvK (Chamber of Commerce) and FENEDEX provide some information to members. You can also purchase data from various sources such as Kompass and ABC Business Directories

What is the current status of e-Freight at Schiphol?

The government-funded eFreight@NL project ended in 2013, having made a significant impact on the proportion of all airfreight shipments handled electronically through Schiphol. Schiphol remains fully supportive of IATA’s drive to introduce paperless airfreight, and is also involved in the local Elink project which uses smart cards to gain security access for goods vehicles, allocate handling doors, and upload cargo data paperless.

What professional associations and/or chambers of commerce exist at Schiphol for logistics companies?

What education and training resources exist at or near Schiphol?

Schiphol College provides a wide variety of training courses, with an emphasis on airfreight and logistics. See

You can also contact:
Cargo Compliance Company:
PMT Cargo:

Where can I recruit staff for a new operation?

Visit the Schiphol Group website, which lists a number of recruitment agencies (select “Job Agencies” from the dropdown menu in the second box)

What are the basic costs of setting up a logistics business at or near Schiphol? Is any government assistance provided? Where can I find out about taxation etc?

The component costs of setting up a business in the Netherlands are similar to those which apply anywhere in Europe , such as premises. You can find sources of information elsewhere in this section by searching on e.g. “property”, “recruitment” etc. Government grants may be available to foreign companies: see (search on ‘airfreight’, ‘logistics’ and ‘airport’).

Where can I find a list of logistics companies currently operating at or near Schiphol, along with profiles of their businesses?

Air Cargo Netherlands publishes a list of its members. You can also get lists of logistics companies from the Schiphol Group website (search for ‘air cargo handlers, shipping agencies’ in the dropdown menu for the second box).

Where can I find out about Customs procedures at Schiphol?

For an overview of Customs processes, visit this page.

Are there any restrictions on further logistics companies opening operations at Schiphol?

There is plentiful space for expansion both on-airport and close to Schiphol, and no restrictions apply to the opening of new operations. For information on development land and premises to let, contact Schiphol Real Estate (Telephone: +31 (0) 20 601 2888; e-mail:

Is the current traffic growth trend at Schiphol sustainable?

No airport can guarantee future traffic trends, as airfreight is highly-reactive to global trade conditions and the consumer sentiment that fuels demand for typical airfreight commodities. However, Schiphol’s cargo traffic has been steadily recovering since early 2013, is now close to pre-recession levels, and has shown 7.3% growth in the first quarter of 2014. The airport’s cargo department is driving future stability and growth both by streamlining processes to strengthen the airport’s competitive position, and by helping its logistics community to promote the airport globally – particularly focusing on key vertical markets such as pharma, fashion, food and flowers and live animals.

Can I serve the UK satisfactorily from Schiphol?

There are many specialist airfreight hauliers who provide daily express services to and from London Heathrow and other UK airfreight centres. Schiphol has a long history of providing import- and export airfreight services to UK agents and shippers. Schiphol’s location on the European mainland makes it an ideal and cost-effective location to centralise distribution for a wide area of Europe, including the UK.

What facilities exist at Schiphol for modal interchange?

Schiphol is located adjacent to the European motorway system, with fast airfreight road feeder services to many major cities across Europe. Schiphol is also located close to the ports or Amsterdam and Rotterdam, and will receive its own dedicated railhead connecting with the European fast train network in the future.

Is the Schiphol Cargo team available to provide free advice and information for turnkey operations?

Schiphol Cargo can provide advice and useful contacts for any logistics company or airline considering starting operations at Schiphol. Email us at call us on +31 (20) 601 4530.

What are your environmental policies, and how do they impact on-airport operations?

Amsterdam Airport Schiphol has a highly-developed environmental policy designed to make it a good neighbour to its community. This particularly manifests itself in aircraft operations – such as incentives to operate quiet, fuel-efficient aircraft, and minimised night-time aircraft operations.

How can Schiphol be cost-effective as a pan-European gateway when it is located at the extreme west of Europe?

Schiphol’s position adjacent to the European motorway system, combined with the scale of its scheduled network and its existing logistics activity attracts additional air services and cargo.

What technological support and assistance can you provide to logistics companies?

Cargonaut is the operator of Schiphol’s cargo community system; it offers connectivity to the community including freight agents, handlers, airlines and Customs. It also provides bespoke solutions and consultancy to meet the individual needs of logistics companies.

Where can I find out about Dutch employment law?

Dutch employment law is based on EU legislation, but has a number of additional rules and requirements. Before entering into any contract of employment in the Netherlands, either as an employer or employee, we strongly advise you to consult with a specialist in employment law; there are many such firms listed on the internet. However, the following document provides a useful basic overview (with thanks to its author, Mr. Jan Dop).

What is ACC3, and how do I comply with it?

In response to October 2010 incidents that revealed the risk of explosive devices being introduced into the supply chain, the EU Commission reviewed its aviation security legislation and, in August 2011, new regulations were adopted for the security of air cargo and mail entering the EU.
The new regulations placed the onus on air carriers, requiring them to ensure that certain standards for security were met prior to the loading of an EU-bound aircraft, and to be designated as an “Air Cargo or Mail Carrier operating into the Union from a Third Country Airport” (ACC3)
To obtain ACC3 status, the air carrier must deliver a “Declaration of Commitments”, based on the template set out in the EU Regulations; this must cover every non-EU airport from which cargo or mail is flown to the EU, except those on a “Green” listed country. (The Green list is available to air carriers on request to their EU member state of reference). ACC3s must ensure that cargo and mail destined for the EU is screened, or comes from a secure supply chain (this can be evidenced with a Consignment Security Declaration). From 1 July 2014, the EU regulations stipulate that ACC3’s must possess security verifications of their cargo and mail operations at the relevant non-EU airports, and that the verification process must be undertaken by an independent validator, certified by an EU regulator. If the ACC3 wishes to have the security controls applied by a business partner (such as Known Consignors, Regulated Agents or Ground Handlers) at non-EU airports, these entities must also undergo independent validation. Details of ACC3 validators can be found on the internet. IATA provides training for ACC3 accreditators.

What is AEO certification, and how do I find out more/apply?

An AEO is an Authorised Economic Operator, who is deemed reliable in customs-related operations, and is therefore entitled to enjoy benefits throughout the EU. AEO status can be granted to any economic operator meeting set criteria on record of Customs compliance, satisfactory system of managing records, proven financial solvency and, where appropriate, security and safety standards.
The AEO status is granted in the form of a certificate. AEO status granted by one member state is recognised by customs authorities in all others.
Benefits of AEO status include easier admittance to customs simplifications, reduced data requirements for entry and exit declarations, fewer physical and document-based controls, priority treatment of consignments where selected for control, recognition as a secure and safe business partner, improved relations with Customs and acknowledgement by other government authorities.

For more information, click here.

Is there a Life Science & Health logistics association at Schiphol?

There is no logistics association dedicated specifically to Life Science & Health, but the whole community - Life Science & Health shippers, freight forwarders, airlines, handlers and government bodies - works closely together to share information, ideas and best practice. This is primarily through two bodies: the Life Science Logistics Steering Group (chaired by Schiphol Cargo) and Air Cargo Netherlands (the Dutch Airfreight Association) to which most members of the community belong.

Do you operate fast-track channels for urgent imports such as pharma or perishables?

Schiphol works closely with Air Cargo Netherlands, Dutch Customs, carriers, handlers and forwarders/3PLs to streamline all ground processes in order to speed the transit of all air cargo through the airport. Recent and current initiatives include Smart Gate Cargo, E-link and the remote cargo scanning pilot. Schiphol has made available premises with direct airside access, to 3PLs. The airport also has a number of specialist temperature-controlled facilities linked to the ramp, one of which recently installed the world’s largest vacuum cooler for rapid bulk conditioning of perishables.
In addition, the Dutch Food and Consumer Product Safety Authority (NVWA) has significantly reduced lead times for import controls on certain fruit and vegetables, by trimming the sampling period to a maximum of 48 hours.

For a brief explanation about the Life Sciences & Health product at Schiphol, watch this animation.

Where can I find out about local forwarders that may be for sale?

There is no single source of such information. In practice, advertising in specialist trade media (such as Air Cargo News, Air Cargo Week, Air Cargo World, Nieuwsblad Transport) may be the best way to communicate with potential purchases. You could also contact Air Cargo Netherlands, which aims to assist companies in the airfreight logistics sector.

Is there overnight secure truck parking at Schiphol?

Schiphol Cargo has opened a temporary truck parking area for 60 vehicles on Folkstoneweg in Schiphol Southeast. Use of the temporary facility is by prior application to Schiphol Real Estate. The temporary truck park will eventually be replaced by a much larger permanent facility, featuring approximately 230 parking spaces, with all necessary facilities and a high level of security, within a landscaped setting. To discuss using the permanent facility, contact Schiphol Real Estate (e-mail:

Where can I find a map of Schiphol showing all ground handling agent locations?

A map of Schiphol Cargo areas can be found here.

Where should my truck report on arrival at Schiphol?

That depends on what handler/agent your truck is destined for. Please look at the map for the location of your local handler/agent).

I have heard about the E-Link card for truckers. How does it work, what does it cost, and where can I get a supply?

E-Link is part of a wider initiative – Airlink - whose aim is to make all processes in the airfreight supply chain more transparent, more effective, and more cost efficient. There is an article on this collaboration between public and private sectors here (see page 26 onwards). The E-Link project is being coordinated and driven by Air Cargo Netherlands in close collaboration with Schiphol Cargo, Dutch Customs, freight forwarders, handling agents and airfreight hauliers at Schiphol. E-Link is based around a smart card which gives trucks access to the secure cargo areas, allocates cargo terminal doors for unloading, and enables the paperless transfer of all shipment data to the cargo handler. By late 2014, at least 30% of all Schiphol air cargo exports are expected to be handled through E-Link. More information is available here. For information on joining the scheme and obtaining cards, contact Air Cargo Netherlands ( or call +31 203163940) or Cargonaut ( or call +31 206530808).